Vocational Qualification Workbook Accreditation number: F/600/0660 Version 6 Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | Fiona Hall | Your job role (if applicable):
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SWOT analysis (strengths‚ weaknesses‚ opportunities‚ and threats analysis) is a structure for identifying and analyzing the internal and external factors that can have an impact on the possibility of a project‚ product‚ place or person. “ The framework is credited to Albert Humphrey‚ who tested the approach in 1960s and 1970s at the Stanford Research Institute (SRI). Developed for business and based on data from Fortune 500 companies‚ the SWOT analysis has been adopted by organizations of all
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Feed R&D or Farm it Out SWOT Analysis Strengths * RLK’s excellent brand equity * Reputation for high-end audio-video design‚ domestic U.S. production and unique creative culture * Innovation as a core competence * Employs the best mechanical and electrical engineers and designers in the business Despite competition (Psycosonics especially)‚ RLK has a unique product development expertise located under one roof‚ a prototype that’s proof of concept‚ and an audio technology that
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Report On Possible Improvements To Customer Service 1. Why it is important to improve what is offered It is important to improve what is offered in a business as it will keep current customers satisfied and maintain existing customers. It is also important to remain competitive in the current climate and not to lose customers to competitors. Through improving what is offered the business will expand and gain new customers through good reputation‚ and good reputation should reduce the number of
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CONSTRUCTI ON INDUSTRY An An overview overvie Introduction A process that consists of the buildings or assembling of infrastructure. Involves project manager ‚ construction manager‚ design engineer‚ and project architect. Refers to clearing‚ dredging‚ excavating‚ and grading of land and other activity associated with buildings‚ structures‚ or other types of real property such as bridges‚ dams‚ roads etc. History of construction Stone Age construction. Ancient construction. Medieval
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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Business Industry Protection is being the number one reason on why gadget accessories have been growing in a fast phase. Both small size gadget to big size gadget need protection from the harsh outside environment‚ and therefore many companies have been trying to solve the problem by making a suit or body protector for the gadget lover to keep their devices functional even with severe impact to the ground or other hard objects. The mobile phone accessories itself accounts for 36 billion dollar
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designs‚ manufactures and markets personal computers and related software‚ peripherals and personal computing and communicating solutions. How can Marketing and Sales achieve a competitive advantage and add value in the value chain? For example‚ customers are attracted to Apple’s Macintosh computers for a variety of reasons‚ including the reduced amount of training resulting from the Macintosh Computer’s intuitive ease of use‚ advanced graphics capabilities‚ industrial design Features of the Company’s
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NURYUSMIDAH BTE MD.YUSOF PNBF12/01 BUSINESS ENVIRONMENT SIR WAYNE 18/02/2013 SWOT analysis of Empire Hotel & Country Club Strength The strength of Empire hotel and country club is Brunei’s only beachside resort and one of South East Asia’s most magnificent resorts. The hotel is unique‚ majestic with fine grand and elegant architecture ‚ It’s located in isolated area overlooking the sea. The Empire hotel offers excellent facilities and entertainment such as golf courses ‚ family activities
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1/24/2012 Caterpillar Inc. SWOT Analysis I. Caterpillar Inc. manufactures and sells construction and mining equipment‚ diesel and natural gas engines‚ industrial gas. (Yahoo Finance) Caterpillar started in 1925 by a merger of The Holt Manufacturing Company. Holt was already involved in many projects associated in WWI and projects here in the US. Caterpillar has grown the machinery business from mining‚ forestry machinery‚ including track and wheel tractors‚ track and wheel loaders‚ pipe layers
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