West Indies Yacht Club Resort (Case No. 1) I. Problem Statement: Patrick Dowd must find a way to unify the different types of cultures at the West Indies Yacht Club Resort. Thus he can use his expertise to recommend strategies to the resort. II. Alternatives: a. Develop ways to recognize culture differences and work on how to coexist. b. Break into groups based on culture and have these groups form teams and work together. c. Stricter management. III. Analysis: a. Develop ways to recognize
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Jim Johnson (General Manager)‚ West Indies Yacht Club Resort From: Mr. Patrick Dowd (Management Consultant) Date: 1/12/2007 Subject: Recommendation Report for West Indies Yacht Club Resort Introduction The purpose of this recommendation report is to sort out the existing problems of West Indies Yacht Club Resort and to suggest some feasible solutions to improve the current situation. This report is going to identify the key issues in the resort‚ list and discuss the main findings‚ outline
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West Indies Yacht Club Resort Case Analysis 1. Introduction The West Indies Yacht Club Resort (WIYCR)‚ located on the island Virgin Gorda in the British Virgin Islands (BVI) has been experiencing operational difficulties during the recent two years. Herein‚ I will first provide a brief overview of the tourism industry of BVI that is quintessential for better understanding of the situation as a whole. Subsequently‚ I will analyze the causes of the resort ’s ails and conclude delineating possible
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market. One of the major players is the West Indies Yacht Club Resort (WIYCR)‚ operates successfully since its inception in late 1980s. However‚ recently some problems became alarming‚ seriously affect the operating performance of the resort. Investigation is needed. I‚ Patrick Dowd‚ am honor to be the investigator. The purpose of this report is to discuss the problems in the resort‚ why they exist and the corresponding solutions. Problems in the resort WIYCR is troubled with internal problems
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West Indies Yacht Club Resort: When Cultures Collide Introduction The West Indies Yacht Club Resort (WIYCR)‚ located in the British Virgin Islands (BVIs)‚ has been successfully operated from 1980. However‚ WIYCR has been experiencing operational difficulties in high competitive market during the recent years. Some problems become alarming‚ seriously influence on the operating performance of the resort. In this report‚ it will identify the critical issue in WIYCR‚ and analyze what reasons cause
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MGMT Case Study West Indies Yacht Club Resort: When Cultures Collide Task 1 Problem | Causes | Remedial Measures | High expatriate turnover | * Cultural shock: poor communication with the local staff; money not as the motivator for the local * High workload low job satisfaction‚ e.g. writing memo instead of demonstration in the US * Government’s regulation: not fire the local staff‚ restricted no. of work permits for expatriate | * Better communication * Personality fit (high
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Provide an in-depth profile of the family market that the club aims to attract. Use the demographic‚ psychographic‚ behavioral methods of market segmentation According to the demographic method‚ Orchid Country Club is located near Sungei Seletar Reservoir‚ Yishun Avenue 1. They target the middle ($3‚500 to $5‚500 a month) and high-income ($11‚500 to $16‚600 per month) families that have the spending power to purchase membership from the club. The minimum requirement for education level are people
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Before I entered the Laguna National Country Club‚ I had the idea that people who frequent country clubs were rich people. They were people who had lots of money and lots of time to enjoy such facilities. I associated those people with the high society of Singapore and it was a league of citizens that I may never enter. The first thing I think of whenever I think of a country club is golf. I guess that is why I had the general impression that people visit clubs just to play golf. For example‚ I have a
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The History of RESORTS Roman Empire: Baths The origin of resorts can be traced back to the second century B.C. to the public baths of Rome. The first baths were small‚ modest and separated the genders. Eventually‚ the baths became larger‚ more elaborate and were opened to both men and women. These baths were large buildings built at the public’s expense. Some were even built by wealthy emperors who wanted to make a statement. Most baths were free but few had small entrance fees. Baths were much
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Introduction/Background The Glenwood Club is a premier event space located close to downtown Raleigh off of Glenwood Avenue at the Crabtree Valley exit. The venue has its own customized and themed decor and food services‚ which are provided by the Irregardless Cafe and Catering. The catering company‚ started in 1975 by founding Chef Arthur Gordon‚ has managed the Glenwood Club since January 2015. Irregardless Cafe and Catering offers fresh‚ farm to table food that suits anyone’s needs. They strive
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