important due to the past workplace violence at the post office. The VOE placed the emphasis on providing safety and security in the workplace and improving employee relations. Our stated in our text‚ “Researchers have repeatedly demonstrated that when service worker satisfaction is high‚ customer satisfaction is high‚ and that when job satisfaction is low‚ customer satisfaction is low.” (Evans & Lindsay‚ 2011) Utilizing the balanced scorecard approach‚ the USPS gauged the VOE by measuring safety based
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Postal Service Case Analysis The United States Postal Service receives no tax dollars from the federal government for their operations. They are a self-supporting agency‚ using the revenue from the sales of postage and postage-related products to pay expenses. Each year the postal service delivers 212 billion pieces of mail to over 144 million homes‚ businesses and Post Office boxes in virtually every state‚ city and town in the country‚ including Puerto Rico‚ Guam‚ the American Virgin Islands
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The Department of Posts‚ trading as India Post‚ is a government-operated postal system in India; it is generally referred to within India as "the post office". As of 31 March 2011‚ the Indian Postal Service had 1‚54‚866 post offices‚ of which 1‚39‚040 (89.78 percent) were in rural areas and 15‚826 (10.22 percent) in urban areas. It had 25‚464 departmental POs and 1‚29‚402 ED BPOs. At the time of independence‚ there were 23‚344 post offices‚ primarily in urban areas. The network has registered a
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responses to Questions 1-7. 6. Read "The U.S. Postal Service" (pg. 70-71) and submit written responses to Questions 1-7. Pg. 14 1) The loss of manufacturing jobs in the United States is extremely important. As this article states‚ when manufacturing jobs are lost so are service jobs. For every manufacturing job lost to things like outsourcing‚ 3 service jobs are lost. Not only are the people doing the manufacturing losing jobs‚ but also the people that service the factory such as the maintenance crews
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Indian Postal Service The Department of Posts functioning under the brand name India Post ‚ is a government operated postal system in India; it is generally referred to within India as "the post office". The Indian Postal Service‚ with 155‚333 post offices‚ is the most widely distributed post office system in the world. The large numbers are a result of a long tradition of many disparate postal systems which were unified in the Indian Union post-Independence. Owing to this far-flung reach and
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The Australian postal service In the 1950s‚ Australia’s postal needs were serviced by the PMG (Post Master General). The PMG was responsible for telegraph and home telephone operations‚ as well as postal services. In 1954‚ the PMG began offering the Teleprinter Exchange‚ or Telex‚ to the public. The telex was an electric typewriter that delivered typed messages along telegraph lines. This new technology was a great convenience‚ especially to businesses which no longer had to rely on the slower
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U.S. Postal Service Keller University‚ GM 588 U.S. Postal Service Key Issues for Discussion 1. Explain how the Voice of the Employee supports improved internal processes (Voice of the Business)‚ and how the Voice of the Business supports customer satisfaction (Voice of the Customer). Ok all of these different areas will effectively work together and support each other. First we will talk about how the Voice of the Employee supports improved internal processes (Voice of the Business).
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Brief history on UPS UPS still relies on its chocolate-colored trucks‚ but United Parcel Service (UPS) aims to be more than a plain-vanilla delivery business. Seattle teens‚ Jim Casey and Claude Ryan started American Messenger Company‚ a phone message service‚ in 1907. They were soon making small-parcel deliveries for local department stores and in 1913 changed the company’s name to Merchants Parcel Delivery. Service expanded outside of Seattle in 1919 when Merchants Parcel bought Oakland
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Slide 1-Current efforts United Parcel Service (UPS) is very involved within the communities in which the company operates‚ and promotes the importance of volunteerism and philanthropy. UPS fosters a persona of being more than another company that is known for just delivering packages. The company has launched several different programs to help the communities not only where the company operates but also where employees and their families live. The company promotes the importance of community
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The impact of environmental and government regulations made United Parcel Service (UPS) an innovative company that developed a strategic environmental management system that adheres to the principles of ISO 14001 standard (UPS 2010 sustainability report‚ 2010). To ensure compliance with regulations in the various countries and the United States‚ UPS has region environmental mangers and district environmental coordinators within their operations. The managers have access to training programs that
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