CALL CENTER A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing‚ solicitation of charitable or political donations and debt collection. In addition to a call centre‚ collective handling of letters‚ faxes‚ live chat‚ and e-mails
Premium Computer telephony integration Call centre Telemarketing
Introduction This project is developing an application for computer based training system. This application is suitable for the administration and operation department of a company. Other than this‚ this computer training system is focusing on the use of scanners. It cost lower and employee of the company can use the application or have the training at anywhere. The application also has some quiz session for trainees. Besides that‚ the application also does have the instruction to use scanner. The
Free Training Practice Perception
Preface Traditional training methods and computer-based training (CBT) methods are similar in many ways but also different in many ways. CBT training methods are actually traditional training methods converted to some type of electronic form and delivered via a computer. This paper will describe both the traditional and computer-based training methods‚ as well as outline advantages and disadvantages of each. Traditional versus Computer-Based Training Methods Whether it is delivered in
Premium Question Training Skill
selling skills of Steve Jobs combined with the technology expertise acquired from a summer internship in Hewlett Packard by Steve Wozniak‚ Apple Computers Inc. was established on 1976 by the willingness of these two individuals to create a small‚ practical and user-friendly computer for home usage – with Job’s garage as being the main office‚ the computer was sold only by its system‚ meaning that no case‚ monitor or whatsoever was sold with it (Richardson‚ 2008). In this industry‚ Apple is facing
Premium Apple Inc. Steve Jobs Steve Wozniak
My work will be based on Flight Centre travel agent and I will be talking about their products and services‚ how they work‚ the importance of the technology for the company‚ how they advertise their services and about the company’s competitors. Flight Centre Travel Group is an Australian based international travel company‚ founded by Graham Turner in 1981. In 1982 they opened their first store in Sidney‚ today they have about 689 Flight Centre stores in Australia and about 2000 overseas stores across
Premium Travel Travel agency Travel agencies
Running head: COMPUTER-BASED TRAINING ARTICLE QUESTIONS Computer-Based Training Article Questions Jaime C. Orona University of Phoenix Information technology in Retail BIS318 Anu Rangarajan Jun 21‚ 2010 Computer-Based Training Article Questions What Challenges would Poppler’s face when adopting a CBT program? How would those challenges impact the store? The challenges that Poppler may face are any of any company. The first challenge would be the cost to implement the CBT in each
Premium Retailing Training Effectiveness
The Centre of Gravity & its relationship to the Application of Sports Massage Introduction Every object has a centre of gravity‚ which‚ when combined with other factors such as the line of gravity‚ enables an object to balance. If a person or object moves or changes shape‚ the centre of gravity will also move. This is important to remember when discussing sports massage as the therapist is constantly moving‚ making them vulnerable to being unbalanced or unstable. So to be able to conduct a safe
Premium Massage Physical therapy Manual therapy
1 What is an Assessment Centre? When I heard the term assessment centre for the first time I thought that it is a physical place and its purpose is performance assessment of employees of various organizations that visit assessment centres with such a need. In fact‚ assessment centre is a method‚ not a place or organization. It is a personnel selection method. Normally‚ assessment centre consists of a series of testing exercises. These exercises might be written‚ oral or job-situation simulations
Premium Management
the case study. This is further elaborated to list key challenges faced by Flight Centre. Based on the facts and key challenges alternative solutions have been provided in the second section. Final section of the report mentions the recommendations and implementations for the company to improve the current situation. Flight Centre is one of the largest and most successful travel booking agencies. First Flight Centre store was opened in 1982‚ the current number of stores in Australia is more than 680
Premium Pricing Customer Marketing mix
discovering key issues in pursuing future profitable growth. Furthermore‚ strategic solutions to their issues will be considered and a refined strategy proposed based on the analysis. Flight Centre’s strategic situation Industry definition Flight Centre describes itself as a global discount flight specialist. Taking into consideration the relative size of the Australian and international operations as well as the availability of information on global environment and competitive factors‚ for this
Premium Management Learning German language