an elusive concept. What is the essence of The Ritz-Carlton experience? What is The Ritz-Carlton selling? “We are not in the hotel business. The hotel business is about selling rooms‚ selling food‚ selling the bar. We do those things incidentally‚ but our business is service… Service is our profession.”‚ so Horst Schulze‚ founding president and COO of Ritz-Carlton Hotel‚ about the exceptional customer service philosophy of the company. The Ritz-Carlton focuses on taking care of their customers and
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• Capacity control. Refers to who will control the sale of inventories of hotel rooms‚ airline seats‚ auto rentals‚ and tickets to attractions. Presently‚ owners of these assets are in control of their sale and distribution‚ but increasingly control is falling into the hands of those who own and manage global reservation systems and/or negotiate for large buying groups. Factors involved in the outcome will be telecommunications‚ software‚ available satellite capacity‚ governmental regulations‚ limited
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SWOT Analysis A scan of the internal and external environment is an important part of the strategic planning process. Environmental factors internal to the firm usually can be classified as strengths (S) or weaknesses (W)‚ and those external to the firm can be classified as opportunities (O) or threats (T). Such an analysis of the strategic environment is referred to as a SWOT analysis. The SWOT analysis provides information that is helpful in matching the firm’s resources and capabilities
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Finance Administration Professor Concepcion March 17‚ 2015 SWOT Analysis A SWOT analysis is a tool to identify the strengths‚ weaknesses‚ opportunities and threats involved in a business. Strengths mean characteristics of a business in advantage over others‚ while weaknesses are disadvantages relative to others. Opportunities mean elements that a business can exploit for its development‚ while threats are trouble will be face to. SWOT is to carry out the environment analysis and separate information
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by public sector that is responsible for following the corporate performances. Accor Group is one of the multinational companies which focus on the ethical practices in operating business. Accor Group is the world’s giant hotel operator in 92 countries with 3‚500 leading hotels such as Sofitel‚ Novotel‚ Mercure and etc. Accor Group provides a wide range of services from luxury to budget for global clients. According to the business operation‚ Accor Group hires 160‚000 employees worldwide. In order
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RevPar in the Hotel Industry RevPAR RevPAR‚ or revenue per available room‚ is a performance metric in the hotel industry‚ which is calculated by multiplying a hotel ’saverage daily room rate (ADR) by its occupancy rate. It may also be calculated by dividing a hotel ’s total guestroom revenue by the room count and the number of days in the period being measured.[1] Since it is only a measurement for a point in time (say a day‚ or month or year) it is most often compared to the same time frame.
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Executive Summary INDEX NESPRESSO COMPANY INTRODUCTION Internal and External Analyses Introduction of the model The methodogy used to analyse Nespresso Business Model is ‘Business Model Generation’ by Osterwater and Pigneur 2009. The methodology uses a model named Canvas‚ which divides the business model into 9 segments. The concept is simple‚ relevant‚ and understandable to analyse a company. This concept has been applied and tested around the world and is already used in organizations
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South Ealing London W5 4NU +447806612494 kaleksandrova@hotmail.co.uk The Dorchester Park Lane London W1K 1QA England 20 May 2010 Dear Sir/Madam‚ Re: Hotel Receptionist I am seeking the opportunity to apply myself for the receptionist position with at your hotel currently advertised on the Dorchester website. With my positive attitude‚ previous customer care work experience and educational training‚ I believe I am a close fit for the job. I am particularly
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Kendall College The Peninsula Hotel Chicago A Marketing Plan • Executive Summary Set in the heart of the “Magnificent Mile”‚ The Peninsula Hotel Chicago is ideally situated for visitors to experience all that the city has to offer. On the doorstep of Chicago’s premier business and shopping district‚ the hotel is located in the center of the city’s most exclusive shops and steps from the historic Water Tower. The Peninsula Chicago has 339 luxurious and spacious guestrooms and suites furnished
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Stanislav Ivanov HOTEL REVENUE MANAGEMENT FROM THEORY TO PRACTICE Stanislav Ivanov HOTEL REVENUE MANAGEMENT FROM THEORY TO PRACTICE student 2014 Stanislav Ivanov (2014). Hotel Revenue Management: From Theory to Practice. Varna: Zangador. Page 1 of 204 First published 2014 by Zangador Ltd. Varna‚ Bulgaria; tel: +359 52 330 964; email: office@zangador.eu This work is licensed under the Creative Commons AttributionNonCommercial-NoDerivatives 4.0 International License. To view a copy of this
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