C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting‚ the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed
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organizational efforts she plans to execute as the front office manager to ensure the program’s success. Outlining her organizational efforts first instead of starting with her findings for a financial commitment Anna would have gained everyone’s attention. In particular‚ if Anna’s outline detailed her efforts of analyzing guest and employee interaction‚ the restructuring of responsibilities‚ and her ability for introducing empowerment to the front office the presentation would have conveyed a seamless
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.................................................3 SWOT Analysis.....................................................................................................4 Hilton Worldwide © MarketLine Page 2 Hilton Worldwide Company Overview COMPANY OVERVIEW Hilton Worldwide (or ‘the company’)‚ formerly Hilton Hotels Corporation* (HHC)‚ is one of the leading global hospitality companies. The company operates more than 3‚800 hotels in 91 countries around the world. It is headquar tered
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SWOT analysis of Sheraton Hong Kong Hotel. Strengths of Sheraton Hong Kong Hotel 1. Best Location and Seaview Hotel located at Tsim Sha Tsui‚ it is center of Hong Kong‚ many shopping complexes and near Hong Kong Space Museum‚ Cultural Center‚ and major corporate offices. MTR‚ Star Ferry and Bus Terminus are nearby. 2. Famous Brand 3. It also has a Grand Ballroom and 14 function rooms to host business meetings‚ large conference or celebration. Hotel offers meeting and business services including
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SWOT analysis of Hilton hotel Strengths • Hilton Hotel Corporation (HHC) is a well established organization and industry leader in the hotel‚ hospitality and gaming industry • HHC is well diversified across the industry with hotels in the high end‚ business and mid-priced classes in their product mix • HHC also possesses solid integration features such as owning the companies that manufacture its furniture and has invested in online reservation travel enterprises Weaknesses
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Analysis of Strength‚ Weakness‚ Opportunities and Threats (SWOT) And Revenue Projections for Hotel Orbit‚ Bagdogra Strengths 1. Locational advantage- Proximity to the Airport‚ Army and Air Force Base; 2. Huge Demand for rooms in Bagdora in the absence of any good hotels except Marina’s Motel in Bagdogra. Marina’s Motel has 24 rooms. Marina has ARR of more than Rs 2000 with an average occupancy of 70% plus. 3. Hotel Orbit in Siliguri is an established and strong brand.The
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Total Quality Management in Front Office in Hotels: Manish Anand M.M.I.C.T&B.M (Hotel Management) M.M. University Mullana‚ Ambala. INTRODUCTION Total Quality Management can be defined as a tool to look after and improve the effectiveness‚ efficiency and competitiveness of any business enterprise. In hotels TQM consists of commitment of the hotel to the guests using the services in all departments with all employees on each level. Quality consists of a complex term particularly related to
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international hotels including Sheraton‚ Hyatt‚ Radisson‚ Meridian‚ Four Seasons Regent‚ and Marriott International are already established in the Indian markets and are still planning to expand more. Scope of the Report • Provides the top players in the market with their market share‚ profitability‚ segments they focus which is required for business and competitor intelligence needs • Contains a brief study of the major internal and external factors affecting Hotels in the form of a SWOT analysis as
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order to deal with threats presented by the environment. SWOT Strengths • Strategy: established differentiation strategy. • Structure: flat‚ decentralized structure. • Skills: diverse range of service skills within management and staff. • Style: strong‚ participative culture. • Staff: specialized and experienced staff that is motivated and highly skilled. A well trained team who are proud of their hotel and respect and promote the brand values. • Shared
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Product Shangri-la hotel has its own web site in the Internet and the customer service with different type of service provide by the Shangri-la hotel at a short time by visit the Shangri-la web site (www.shangri-la.com) Shangri-la hotel are providing many type of hotel service to satisfy their customer and to build good relationship with their customer. Each type of room have provide different benefit for the customer like media & entertainment‚ office equipment& stationery‚ welcome amenities choice
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