BA9203 TOTAL QUALITY MANAGEMENT L T P C 3 0 0 3 UNIT I INTRODUCTION TO QUALITY MANAGEMENT 9 Definitions – TOM framework‚ benefits‚ awareness and obstacles. Quality – vision‚ mission and policy statements. Customer Focus – customer perception of quality‚ Translating needs into requirements‚ customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9 Overview of the contributions of Deming‚ Juran Crosby‚ Masaaki
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Agenda setting theory (Maxwell McCombs and Donald L. Shaw) Media influence affects the order of presentation in news reports about news events‚ issues in the public mind. More importance to a news-more importance attributed by audience. Media Priorities It says what people should think about and how people should think about. These are the levels of agenda setting theory: First Level: Mostly studied by researchers‚ media uses objects or issues to influence the people what people should think
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I’ll be presenting the case: L Shaddock & Associates case v Parramatta City Council. First‚ I’ll provide a brief summary of situation that resulted in the court case‚ followed by the case itself‚ which brings up issues of duty of care and negligent mis-statement‚ and concluding with the judgement that was passed. The CASE: Shaddock proposed to purchase a property for the purpose of redevelopment. A telephone inquiry made by Mr Carroll‚ Shaddock’s solicitor‚ as to whether there was any local road
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European Validation of Slavery . In Jennifer L. Morgan’s article titled‚ “Some Could Suckle Over Their Shoulder”‚ the author says‚ “This article focuses on the way in which racialist discourse was deeply imbued with ideas about gender and sexual difference that‚ indeed‚ became manifest only in contact with each other.” From analyzing the article‚ we see that the author argues that even before the European travelers made any contact with Native American or African people‚ they already had the perception
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In the article The Changing Culture of Childhood: A Perfect Storm by Joe L. Frost‚ the idea that a “perfect storm” in the educational system is brewing due to standardized tests. By implementing“teach to the test‚” it’s affecting the time in a child’s life to play and increasing the poverty rate worldwide. According to Frost‚ standardized testing has taken the “individuality‚ creativity‚ cooperative learning‚ community involvement‚ and the balance of academics and other activities‚” out of our
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Palm Sunday Sermon on Mohandas Karamchand. Gandhi by Martin L. King Jr. In the Sermon on Mohandas Karamchand‚ there were several points of interfaith dialogue such as humility‚ hospitality‚ empathy and commitment. According to what Jesus said‚ "I have other sheep that is not of this fold." Gandhi was the other sheep of the modern world who was not a member of the Christian church‚ but his love and understanding goodwill in his heart led to achieving for his people the liberation of exploitation
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Jeana Greaves Chem3301-112 June 19‚ 2013 Synthesis of Aspirin from Methyl Salicylate Introduction The synthesis of Aspirin (Acetyl Salicyclic Acid) began with methyl salicylate and sodium hydroxide as the reagent. The polar oxygen accepts the electrons from now positively charged hydrogen. The positively charged sodium disassociates leaving the hydroxide ion with a negative Scheme 1 shows the mechanisms that were demonstrated during the synthesis of Aspirin. charge that attracts to the positively
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Isopentyl Acetate Synthesis Results: Crude % Yield Calculation Reaction: H2SO4 C2H4O2(aq) + C5H12O(aq) ----> C7H14O2(aq) + H2O(l) (1 mole of acetic acid reacts with 1 mole of isopentyl alcohol to make 1 mole of isopentyl acetate and 1 mold of water) Volume of isopentyl alcohol (d=0.809g/mL; MW=88.15g/mol): 2.5mL Moles of isopentyl alcohol: (2.5mL)(0.809g/1mL)(1mol/88.15g) = 0.02294mol Volume of glacial acetic acid (d=1.06g/mL; MW=60g/mol): 3.5mL Moles of glacial
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NITRATION OF METHYL BENZOATE Purpose: The main objective of this experiment was to synthesize methyl nitrobenzoate from methyl benzoate‚ using the mixture of nitric and sulfuric acid by performing the process of electrophillic aromatic substitution. During this reaction‚ the combination of HNO3 and H2SO4 made a nitrating solution. The crystallization was done to accomplish pure product. The melting point and Thin Layer Chromatography (TLC) were performed to test the purity of the product. Using
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Title: Nitration of Methyl Benzoate Objective: To prepare methyl-3-nitrobenzene from nitration of methyl benzoate. Results and calculations: Density = 1.094 g/ml = Mass of methyl benzoate = 1.094 g/ml x 2.8 ml = 3.0632 g no. of mol of methyl benzoate = = 0.022499 mol 1 mol of methyl benzoate produced 1 mol of methyl m-nitrobenzene. Therefore‚ 0.022499 mol of methyl benzoate produced 0.022499 mol of methl
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