Issues Regulations & Legal Considerations Research and Development (R&D) Standardization Advantages of Standardization Disadvantages of Standardization Product Design Life Cycles of Products or Services (Figure) Robust Design Taguchi Approach Robust Design Concurrent Engineering “Over the Wall” Approach (Figure) Computer-Aided Design Modular Design Differences Between Product and Service Design SIGNIFICANCE Product design is more important than ever because
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1) --------- is monitoring and recording specific project quality a. Quality planning b. // Assuarance c. // control d. All e. None 2) When doing quality planning following needs to be considered a. The project scope statement b. The project network diagram c. Rules‚ standards or guidelines (Product) d. Procedure‚ standards or guidelines (Organization) 3) One of the primary strategy to achieve TQM is a. Encourage and develop b. Maintain continuous contact c. Develop loyal customers d. Work closely
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benchmarking. D) centralized decision-making authority. E) none of the above‚ a successful TQM program incorporates all of the above 7) Costs of dissatisfaction‚ repair costs‚ and warranty costs are elements of cost in the A) Taguchi Loss Function. B) Pareto chart. C) ISO 9000 Quality Cost Calculator. D) process chart. E) none of the above 8) The assumptions necessary for a
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TOWARDS A BETTER UNDERSTANDING OF SUPPLY CHAIN QUALITY MANAGEMENT PRACTICES Article: International Journal of Production Research • This paper reports the result of a comparative study of quality tools and methods adaptation by operations and supply chain managers. • SCQM is defined as a system based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers. • Operation management is traditional been explained
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1. CHAPTER 6: MANAGING QUALITY 2. 3. TRUE/FALSE 4. 1. Managers at Arnold Palmer Hospital take quality so seriously that the hospital typically is a national leader in several quality areas—so that continuous improvement is no longer necessary. 5. False (Global company profile‚ moderate) 6. 2. An improvement in quality must necessarily increase costs. 7. False (Quality and strategy‚ easy) 8. 3. For most‚ if not all organizations‚ quality is a tactical rather than a strategic
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Accessed September 30‚ 2012. Cultural Savvy. Found at http://www.culturalsavvy.com/tips.htm. Accessed September 30‚ 2012. National Cultural Dimensions. Found at http://geert-hofstede.com/national-culture.html. Accessed September 30‚ 2012. Emily Taguchi and Lee Wang (2006) Japan and China: The Unforgotten War: Views from both sides of East Asia ’s historical conflict. Found at http://www.pbs.org/frontlineworld/rough/2006/04/japan_and_china.html. Accessed September 30‚ 2012. Capital FM News: Future
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Project Quality Management CHAPTER 8 DISCUSSION QUESTIONS Q1. Discuss some of the examples of poor quality in information technology projects presented in the “What Went Wrong?” section. Could most of these problems have been avoided? Why do you think there are so many examples of poor quality in information technology projects? Answer: Many of these problems could be avoided by performing better quality management. One problem is that software and hardware is hitting the market too fast‚ so
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Chapter 4‚ 5‚ 6‚ 7 Summary Operations can be analyzed at three levels 1. Flow between operations (the level of the supply network) 2. Flow between the processes (the level of operations) 3. Flow between the resources (the level of the processes) Design Design is to conceive the looks‚ arrangements‚ working of something it is constructed What is process design? What are the objectives of process design? How do volume and variety effect process design? How are process design identical? Process Design
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Springer Verlag Ltd‚ London. SAE. 1997‚ ‘Value based decisions for automotive engineering’‚ Ref SP-1266‚ SAE Publications. Smith‚ P.G. & Reinertsen‚ D.G. 1991‚ Developing products in half the time‚ Von Nostrand Reinhold‚ Inc‚ New York. Taguchi‚ G. 1993‚ Taguchi on robust technology development: bringing quality engineering upstream‚ ASME Press‚ New York.
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lack of attention Juran (As fitness to intended use) Requires alignment of product design to features requested by the marketplace Products match the customer’s expectations Taguchi Off-line QC refers to quality at the design and planning stage of products Robust Design: For a range of operating conditions Taguchi Quality Loss Function: Any deviation from the target value for a quality characteristic results in a loss to some segment of society Conventional Wisdom vs. TQM Conventional Wisdom
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