HOTEL FRONT OFFICE OPERATIONS AND MANAGEMENT (BC 002) ASSIGNMENT - FRONT OFFICE MANAGEMENT BC002 Subject Title: Front Office Management Subject Code: BC 002 Student Name: Dhimyan Ibrahim Student I.D: 0105159 Lecturer: Gurcharan Singh Hans Marks: TABLE OF CONTENT PAGE a) History of the company Page: 1 - 6 b) Vision‚ Mission Statement & Company’s Objectives Page: 7 - 9 c) Location
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Established in 1903‚ Taj Hotels Resorts and Palaces is one of Asia’s largest and finest group of hotels‚ comprising 67 hotels in 45 locations across India with an additional 16 international hotels in the Maldives‚ Malaysia‚ Australia‚ UK‚ USA‚ Bhutan‚ Sri Lanka‚ Africa and the Middle East. From world-renowned landmarks to modern business hotels‚ idyllic beach resorts to authentic Grand Palaces‚ each Taj hotel offers an unrivalled fusion of warm Indian hospitality‚ The Taj Mahal Palace & Tower
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Jamshetji Nusserwanji Tata opened Taj’s first hotel‚ the Taj Mahal Palace & Tower‚ Mumbai. This grand hotel epitomized a philosophy that still holds true today: provide impeccable service and unparalleled facilities so every stay is a memorable one. A part of the Tata Group of companies www.tata.com‚ India’s premier business house‚ Taj Hotels Resorts and Palaces comprises 57 hotels in 40 locations across India with an additional 18 international hotels in the Maldives‚ Mauritius‚ Malaysia‚ Seychelles
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The Indian Hotels Company Limited Analyst Meet Results for the Half Year ended September 30‚ 2012 November 6‚ 2012 1 Disclaimer These presentations contain forward-looking statements within the meaning of applicable securities laws. Similarly‚ statements that describe our business strategy‚ outlook‚ objectives‚ plans‚ intentions or goals also are forward-looking statements Forward-looking statements are not guarantees of future performance and involve risks and uncertainties and other
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STP Segmentation: The segmentation of the Taj group of hotels is mainly upon lifestyle and income. It focuses on upper class‚ luxury‚ leisure travellers and business professional. TAJ LUXURY HOTELS: TAJ PALACE‚ TAJ MAHAL‚ TAJ BENGAL‚ TAJ WEST END Vivanta by TAJ Offer finest standard of hospitality & service Most of Taj’s oldest and most prestigious hotels have been retained under this brand. The Taj Luxury Hotels offer lavish accommodation‚ gourmet specialty restaurants and bars‚ fitness
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Industry Report – Hotel Industry Group - 1 2010 This report presents scenario of MIS in Hotel Industry with main focus on India Hotels Company Limited (IHCL‚ Taj Group of Hotels) India Hotels Company Limited Oxford House 15/17 N.F. Road Apollo Bunder Mumbai 400 001 India Contact Person - Denzil Barretto denzil.barretto@tajhotels.com (91-22) 6665 1000 (91-22) 2284 6680 / 83 Industry Report – Hotel Industry Table of Contents Group Details ......................................................
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[pic] Appropriate Entry Modes for the Taj Hotel Resorts and Palaces in the Singapore and Indonesia Compiled By Tutor Rahul Mahajan MAH10496286 Introduction The project is based
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September 2010 to 31st August 2011 TAJ HOTELS RESORTS AND PALACES - INDIA TAJ HOTELS RESORTS AND PALACES - INDIA Sgl. Room Rs. Dbl. Room Rs. Lux. Tax % Tower Wing Superior City View Room Superior Sea View Room Deluxe City View Room Deluxe Sea View Room 21500 23000 24500 26000 23000 24500 26000 27500 10 10 10 10 Palace Wing Luxury Grande City/Pool View Room Luxury Grande Sea View Room Taj Club City/Pool View Room @ Taj Club Sea View Room @ Executive
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Dennis Nickson (2007) Taj-style customer centricity include: 1) A values-driven recruitment system that emphasizes integrity and duty over talent and skills 2) Training of customer ambassadors who serve the guest first and the company second 3) A recognition-as-reward system that values well-earned plaudits--from customers‚ colleagues‚ and immediate supervisors—over money and advancement. Figure 3 Source : Deshpande and Raina (2011)‚ The Ordinary Heroes of the Taj‚ Harvard Business Review
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this report is to analyze the Taj Group of Hotels through the specific analysis of Taj (luxury full-service hotels‚ resorts and palaces)‚ Taj Exotica ‚ Taj Safaris‚ . Vivanta ‚ The Gateway Hotel‚ Exotica Brand. The Taj Group of Hotels were selected to gain a learning of hotels in India from three different perspectives – that of a fast growing Indian hotel‚ ‚ that of a formerly strong player trying to adapt to a changing market‚ and finally‚ that of an domestic hotel operating in India. The analysis
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