Assessment activity 1: Locate and communicate OHS policies which clearly express the organisation’s commitment to implement relevant OHS legislation in the enterprise What information should be provided when communicating policies to staff? Information that should be provided to staff when communicating policies are as follows Duties of the employers‚ Duties of the employees and contractors Health and safety committees Discrimination in the workplace Risk assessments Control of risks Recording
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Measuring Perceived Service Quality Using s e rv q ua l: A Case Study of the Croatian Hotel Industry ´ s u z ana m ar k ovi c Faculty of Tourism and Hospitality Management Opatija‚ Croatia s an j a r as p o r Polytechnic of Rijeka‚ Croatia The purpose of the study is to examine customers’ perceptions of service quality in the Croatian hotel industry. The aim is to assess the perceived service quality of hotel attributes and to determine the factor structure of service quality perception
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1 SURFACE EQUIPMENT FOR WIRELINE: To enable downhole wireline operations to be performed‚ equipment must be provided at surface to allow the following:- (a) The lowering and retrieval of the tool string to the work location. (b) Monitoring of tool position and cable tension. (c) Handling and alignment pulleys so that the tool string can be positioned vertically above the well for lowering through the Xmas tree and into the tubing string. (d) The ability to insert the tool string
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1. What is service marketing? Service marketing is a form of marketing which focuses on selling services. Services can be tricky to sell and the marketing approach for them is much different than the approach for products. Some companies offer both products and services and must use a mixture of styles; for example‚ a store which sells computers also tends to offer services such as helping people select computers and providing computer repair. Such a store must market both its products and the supporting
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………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff‚ and is the largest producer of widgets in Australia. Established in 1952‚ its widgets are used as components in a broad range of televisions. At Innovative Widgets we are dedicated to providing all internal and external customers with the best possible level of customer service. To ensure this‚ we have created our own customer service plan as followed: Vision Innovative
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Sweetwater experts who gave him their recommendations to solve the problem. The first recommendation was not to use the graphic rating forms because it didn’t show the good or bad performance clearly. The second recommendation was not to force administrators to rate at least their secretaries as less than excellent. The recommendations were good and made sense but they created problems that made him began wondering what should be the basis of performance appraisal. 1. Do you think that the experts’ recommendations
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explained is obtained‚ what is the use of it?” "Madam"‚ replied Faraday‚ "will you tell me the use of a new-born child?" The new-born child has grown to be a full-grown giant; for it is now one of the greatest natural forces that man has tamed to his own service. The ways in which men have learnt to use this great force are so many those only a few can be touched upon here. The first result of Faraday’s discovery was the electric telegraph‚ by which messages can be sent to a distance by means of an electric
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MANHAS SUBMITTED OF SYNOPSIS BY:- MISS. SUMITIKA GUPTA(ROLLNO 22) TOPIC OF PROJECT REPORT:- TO STUDY SERVICE QUALITY OF HDFC BANKS.(UNDER MARKETING FIELD). COMPANY:- HDFC BANK. DATE OF SUBMISSION:-15OF SEP;2012. Introducation of sevice quality:- In the days of intense competition‚ the banks are no different from any other consumer marketing company. It has become essential for the service firms in general and banks in particular to identify what the customer’s requirements are and how those
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Midas Midas has been very successful with the service that they have been providing. They are attempting to move from specialized services to more complex services. This is a good thing for them‚ but they have to look at what this change can do to their company. With the new program there are negative impacts. The negative impacts that this will have are as follows: more training for employees to be able to perform the task that they are asked to do‚ the operating process will be more complicated
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wanted to be recognized as equal to their male counterparts. The reason that we emphasize “women’s rights” within human rights goes beyond history. Traditionally‚ women have not enjoyed equal access to basic human rights‚ protections‚ resources‚ and services. Unfortunately‚ gender inequality is still present in every society and remains as a huge barrier for the world. Unequal situations for women vary significantly by region‚ country‚ culture‚ society‚ and community. Also‚ there are various conditions
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