Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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Legislation and Policies Governing Confidentiality and the Sharing of Information: Data Protection Act 1998 Any organisation that holds information on individuals needs to be registered with the Information Commissioner. This is designed to ensure that confidential information cannot be passed onto others without the individual’s consent‚ or the parents or guardians consent with regard to children. Individuals also have the right to access personal data held on file about themselves‚ or in
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Patient Confidentiality 1 Article background: “Some 13 per cent of US medical schools have reported that their students have leaked confidential information about patients via blogs or social networking websites. The students didn ’t name names‚ but did provide enough personal information‚ such as the medical condition involved and hospital‚ for patients or their families to recognize who is being described…The information was provided by medical school administrators as part
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Case Study: The Home Depot Data Breach 1. Security Problem/Incident The theft of payment card information has become a common issue in today’s society. Even after the lessons learned from the Target data breach‚ Home Depot’s Point of Sale systems were compromised by similar exploitation methods. The use of stolen third-party vendor credentials and RAM scraping malware were instrumental in the success of both data breaches. Home Depot has taken multiple steps to recover from its data breach‚ one of
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The Importance of Courteous Customer Service So how do you practise courteous customer service? First‚ determine the needs of your customers. By needs‚ we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel. When you rent a hotel room‚ you primarily pay for the room‚ water and electricity or even food. However‚ the best hotels in the world are not renowned only for
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Breach of Confidentiality Advanced Healthcare has strong emphasis on patient satisfaction‚ convenience and patient privacy. Advanced Healthcare has an EMR and LIS. Advanced Healthcare is a mid-size clinic with an Urgent Care Clinic. The staff in smaller clinics often has multiple functions. The employee involved was a lab tech who generally worked nights and weekends to support Urgent Care. She had access to Electronic Medical Record to be able to search for lab orders. During implementation phase:
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To: Senior VP of Operations From: Jessica Torres‚ director of Human Resources Date: May 20‚ 2012 Subject: Federal Act Violations for 3 cases Situation A: The Family and Medical Leave act of 1993 states‚ that any eligible employee can take twelve weeks of unpaid time off for a family emergency. The family emergency must be one of the four cases: a birth of a child‚ being a caregiver for immediate family members with a serious illness‚ placing a child in foster care or placing them up for
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37‚040 2. Staff requirements (based on 2004 Docs regulations staff: child ratios) and including ancillary staff. - Nursery room: 1 caregiver to 5 children - Toddler room: 1 caregiver to 8 children -Preschool room: 1 caregiver to 10 children The service is a 29 place long day care centre‚ operating 48 weeks of the year. The children include: five 0-2 year olds so this room would need 1 carer‚ eight 2-3 year olds this room would also need 1 carer. Sixteen 3-5 year olds would need 2 carers.
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NU4028 ETHICS CONFIDENTIALITY (Dooley & McCarthy=DM 2012) I answered following layout from revision sheet A)Explain principle of confidentiality (you must also apply to case in exam question) Confidentiality places an obligation on nurses. Nurses must respect confidences that patients share Nurses must keep confident any information about patient from other parties(Mills 2002) Confidential information is defined as any private information understood not to be shared with a 3rd party(DM 2012)
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Assessment task – TDA 3.4 Promote children and young people’s positive behaviour. Assessment task – TDA 3.4 Promote children and young people’s positive behaviour Task links to learning outcome 1‚ assessment criteria 1.1‚ 1.2 and 1.3. Produce information about promoting positive behaviour for parents‚ children and young people within the school setting. This could take the form of a document for the school welcome pack or presented as part of a display within the environment. The information
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