After reviewing the job postings for entry level customer service in a call center for companies such as Verizon Wireless‚ Adecco‚ and NCO‚ despite them being different industries there were several common tasks and behavioral objectives contained within the the job descriptions and list of duties. They included the ability to respond to customer inquiries‚ handle and resolve customers complaints‚ having excellent written‚ oral‚ and interpersonal skills. Also included was the need to possess computer
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JGT2 Decision Analysis Task 1 A. Recommendations on how to improve current workflow in the Shanghai plant: In this section of the task‚ as the operations consultant of Shuzworld‚ I present my recommendations in detail on how to improve current workflow in the plant of Schuzworld’s Shanghai production facility. As I reached the Shanghai plant‚ I received a warm welcome by the plant’s operating director Mr. Alistair Wu. Wu is responsible for production at all the three facilities in China. His team
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Pg. 1 CHAPTER TWO THE CONTEXT OF HUMAN SERVICES MANAGEMENT • Most management activities are designed to positively influence what takes place within an organization. • It is important to note that the external environment plays an important role in a human service organization. • Since the success of management activities are determined by the interaction that occurs between the organization and those persons and forces that exist outside its boundaries.
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MICRO ENVIRONMENT/ INDUSTRY ANALYSIS The environment which is close to business and affects its capacity to work is called micro or operational environment. Industry is a group of companies which offer same or similar product or services. These products and services are close substitutes of each other. It consists of: 1 Suppliers Supplier are the people who supply raw materials and required components to the companies. Increasing prices and reducing the quality of their products are potential
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External Environment Analysis MGT/488 October 21‚ 2010 Patti Berlin External Environment Analysis Sam Walton began Wal-Mart in 1962 and opened the first store in Rogers‚ Arkansas (History‚ 2010‚ p. 1). Walton was not new to the retail industry and had traveled the United States to learn as much as possible about the industry. Walton knew that customer needs were important to success and he wanted to know as much as possible about the industry to meet those demands. Sam Walton experienced strong
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Internal Analysis An Internal Analysis of a company focuses on the strengths and weaknesses of internal factors that give a company certain advantages and disadvantages in meeting the needs of its target market. Strengths refer to core competencies that give the firm an advantage in meeting the needs of its target markets. Weaknesses refer to any limitations a company faces in developing or implementing a strategy. The aim of the internal analysis is to identify the company’s strengths and weaknesses
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The task environment includes sectors with which the organization interacts directly and that have a direct impact on the organization’s ability to achieve .... mc donalds business report (1912 8 ) .... To have a clear picture of McDonald’s corporation we need to look at its Task Environment‚ which includes its: We shall also explore McDonald’s Workforce .... Chinese supermarket in UK (2916 12 ) .... strategies are pursued. We usually analysis two aspects: one is macro environment and
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the playing arena of Foster. Secondly‚ identify Foster’s missions‚ sales and revenues in the past. Thirdly‚ evaluate the external sales environment‚ including customer and competition analysis. Fourthly‚ forecasting the future external scenario. Fifth‚ analysing the existing sales operations‚ and evaluating it through gaps‚ key successful factors‚ and SWOT analysis. Finally‚ we gave Foster the recommendation on sales operation strategy for the next three years‚ and also evaluated the pros and cons
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Organisations and Environment Analysis of the External Environment The dimension of the external environment which interests me the most is the economic dimension. Economics can be described as the social science that deals with the production‚ allocation and distribution of scare resources in order to please the unlimited wants and needs that individuals boast. Economics is also research into aspects such as interest rates‚ inflation‚ gross national product and unemployment in order to
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The Macro Environment Analysis is traditionally the first step of a strategic analysis; it is sometimes referred to as an external analysis‚ a pest analysis or a pestle analysis. The purpose of the Macro Environment Analysis is to identify possible opportunities and threats to your industry as a whole that are outside the control of your industry. There are many factors in the macro-environment that will affect the decisions of the organisation. Tax changes‚ new laws‚ trade barriers‚ demographic
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