A SUMMER INTERNSHIP PROJECT REPORT On “Customer satisfaction regarding TATA MOTORS” (VAPI) Submitted in The partial fulfillment of the Degree requirement towards the Masters in Business Administration INTRODUCTION About Customer Satisfaction Introduction of Automobile Industry Industry performance in 2008-09 History of Mahindra & Mahindra Automotive Millstone‚ awards and accolades About Mahindra Bolero About Mahindra dealer CUSTOMER SATISFACTION Customer Satisfaction
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balance sheets and rising global ambitions. In this essay I am going to use a specific acquisition example based on the article named “Tata Motors’ Acquisition of Daewoo Commercial Vehicles” to illustrate the Indian Acquisition problem. Statistically‚ there are 12 per cent to 14 per cent of Tata Motors’ revenue is from overseas at current status. And Tata Motors sets its communicated target at 25 per cent to 30 per cent‚ which means that the company aims to reach 25%-30% revenue from overseas in
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Tata Motors – India aquisation of Daewoo Commercial Vehicles Company- Korea The case examines the first-ever overseas acquisition by an Indian automobile company. It gives a details of the acquisition of Daewoo Commercial Vehicles plant by Tata Motors‚ world’s sixth largest commercial vehicle manufacturer. Daewoo Commercial Vehicles Company (DWCV) had an installed capacity of 20‚000 vehicles from a state-of-the-art plant built in 1995. Produced more than 90 truck models in the heavy commercial
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Analysis of Balance Sheet As the Indian economy bounced back and grew by 7.2% in 2009-10‚ the automotive industry in India recorded steady growth in the first two quarters and recorded significant growth in the last two quarters of 2009-10. The commercial vehicle industry grew by 40.1% compared to the decline of 17.4% in 2008-09. The passenger vehicle industry‚ which had showed a decline of 0.5% in the previous year‚ grew by 24.8% in 2009-10. With single digit inflation‚ the monetary policies of
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Quality management The term quality management has a specific meaning within many business sectors. This specific definition‚ which does not aim to assure ’good quality ’ by the more general definition‚ but rather to ensure that an organization or product is consistent‚ can be considered to have four main components: quality planning‚ quality control‚ quality assurance and quality improvement.[1] Quality management is focused not only on product/service quality‚ but also the means to achieve it
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Tata Group The Tata group comprises over 90 operating companies in seven business sectors: communications and information technology‚ engineering‚ materials‚ services‚ energy‚ consumer products and chemicals. The group has operations in more than 80 countries across six continents‚ and its companies export products and services to 85 countries. The total revenue of Tata companies‚ taken together‚ was $67.4 billion (around Rs319‚534 crore) in 2009-10‚ with 57 per cent of this coming
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Memorandum To Chairman‚ Tata Motors Ltd Issue Profitable Production of the Nano Issues A primary issue Tata must consider is the current and future profitability of the Nano. In order to determine if their strategy of entering the small car market is feasible‚ the influences on the industry must be evaluated. If evaluation of the industry indicates that future profitability is in question‚ the company must consider canceling the project‚ or focus on areas where Tata can influence the industry
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Quality Management and Six Sigma Learning Objectives – Chapters 1-5‚ 11 Midterm Exam Ch 1 – Introduction to Quality Describe the evolution of quality from the early 20th century through the Japanese post-World War II‚ to the “Quality revolution” in the U.S. and elsewhere in the 1980’s through the early 21st Century. Identify the underlying forces to the ‘quality revolution’. Explain the role of the quality ‘gurus’ including Walter Shewhart‚ Joseph Juran‚ W. Edwards Deming Early Twentieth Century
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Dai Wei East Asia Institute of Management 9 Ah Hood Road Singapore 329975 Dai Wei East Asia Institute of Management 9 Ah Hood Road Singapore 329975 Date : Jun 03‚ 2013 Fun Promotion B.V. PO BOX 5025 Rubberstraat 24 1411 AL Naarden - The Netherlands Dear Ingrid Loebb: I am submitting herewith my essay entitled the Mercedes-Benz quality system The main purpose of this essay is to analyzed and discussed the Mercedes-Benz quality system. We hope that this essay will
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MANAGEMENT OF QUALITY Introduction Quality refers to the ability of a product or service to consistently meet or exceed customer requirements or expectations. Different customers will have different requirements‚ so a working definition of quality is customer-dependent. In order to rebuild its economy after the Second World War‚ Japan focused on quality improvement‚ making it a national imperative. This took place during a time when quality was not uppermost in the minds of business organizations
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