EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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A recession is the contraction phase of business cycle. The official agency in charge of declaring that the economy is in a state of recession is the nation bureau of economic research. According to NBER the recession is defiend as “Significant decline in economic activity lasting more then a few months”‚ which is normally visible in GDP‚ real income‚ employment‚ industrial production‚ and wholesaler- retail sales. WHAT CAUSES RECESSION ? An economy which grow over a period of time tends to
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Consumer stocks have been the centre of attention in the stock markets for over two years now. But with prices rising and higher interest rates expanding loan repayments‚ will the Indian consumer remain unaffected? We ran an analysis of listed companies in consumer segments such as auto‚ apparel‚ jewellery‚ FMCG and so on over the past four quarters to figure out whether all is well with consumer spending. We found that while some sectors maintained the tempo of sales growth‚ others saw growth
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Structure? Factors affecting Capital Structure? Analysis 5 6 7 8 9 10 11 Maruti Suzuki Tata Motors Mahindra & Mahindra Hero Honda Bajaj Auto Conclusion Bibliography 3 ³ Domestic car sales up 24.4% in March PTI April 8‚ 2011 Mahindra sales up 22% in Jan PTI February 1‚ 2011 Maruti sells 1mn cars in 10 months PTI January 27‚ 2011 Bajaj Auto net up 40% to Rs 667 cr PTI January 19‚ 2011 Tata Motors net jumps 102-fold Mail Today Bureau November 10‚ 2010 ´ The Indian automobile
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A Project Submitted to SVKM’s Narsee Monjee Institute of Management Studies (NMIMS) As a part of Research Methodology Project By Students of MBA ( Pharm.Tech) Fourth Year Under the Guidance of Ms. Grishma Kulkarni “A Project On TATA Nano And JLR” GROUP MEMBERS : YOGESH JAISWAL (26) RITIKA KAROOR (28) KANISHK KUMAR (36) VAIBHAV KUMAR (38) AKASH DEEP KUSHWAHA (39) PRATEEK MANSHARMANI (44) School of Pharmacy & Technology Management‚ SVKM’s Narsee Monjee Institute of
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which is currently growing at the pace of around 18 % per annum‚ has become a hot destination for global auto players like Volvo‚ General Motors and Ford. Tafe reach ltd started its operation on AUG 08 in Chennai on the tie up with TATA motors and it is a 4th main TATA motors and FIAT authorized dealer and service holder in Tamil nadu the main objective of the company to achieve “High customer satisfaction by uniquely offering “complete and reliable automotive advantage in all aspects of sales to
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| HOW BLUE OCEAN STRATEGY IS APPLICABLE TO TATA NANO | Submitted by: Srinjoy Guha Bakshi (111257) | | MBA (FULL-TIME) 2011-2013Faculty Guide: Prof. Swarup Kumar Dutta | | Date of Submission: 6th February 2013 | Declaration: Submitted in Partial Fulfilment of the Requirement of the Dissertation in the Master of Business Administration Programme (Full Time) Table of Contents: Letter of Approval Declaration Acknowledgements Executive Summary Introduction Literature Review
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The Winning Edge Publisher’s JULY 2013 Info for ESA‚ stuff that matters! CC-PS/NE1 visit to ESA The month of june witnessed the visits from NE1 to the ESA department. Mr.Diedrich Mentgen‚ Mr.Alexander Springer visited the ESA department from 18th to 21st of June. Mr. Norman Brosig‚ Ms.AnneHelene Kindsvater‚ Mr. Denis Ludwig‚ Mr. Stephan Poeppel visited ESA department from 18th to 27th of June. The main activities in the visits were to have: Mangement reviews on Business and Cooperation‚
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Classification of the segments of car. 3. India’s auto sector by 2015 $25 billion. Manufacturers Maruti Suzuki • Tata Motors • Ford India • Honda • Mercedes Benz • Toyota • Hyundai • Mahindra • General Motors • BMW • Hindustan Motors • Volkswagen • FIAT • Skoda Auto • Audi • BMW • Hatchbacks Maruti Suzuki 800 - Alto - Zen Estilo - Wagon-R - A-Star • Tata Nano - Tata Indica • Hyundai Santro - Hyundai i10 • Chevrolet 4. 5. India’s population-1‚166‚079‚217 (2009 est
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Audience / purpose - Who does the text target? What does the author wish to achieve through the text? The text targets Malaysian motorcycle owners. The purpose of the text is to convince the owners to buy The Tata Nano instead of their motorcycles. Which means the text is an advertisement aimed at potential customers. Content / theme - What is literally ‘happening’ in the text? What is it about? What are the main ideas of the text? There is an image of a full motorcycle with 5
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