Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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QMDS311-001 OPERATION MANAGEMENT a) Introduction The company that our group chose to study is City of Dreams Macau (COD)‚ which is located in Macau Cotai coherent highway. COD is a diversified entertainment resort‚ which contains a rich set of entertainment‚ grand hotel accommodation‚ international cuisine‚ internationally renowned brands as well as casino. Luckily‚ we found a manager in entertainment and progress department of this company to help us conduct an interview. The information
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Operational Management Operations management is defined as a systematic transformation process that converts a set of inputs into useful outputs. 1.1 Definitions: An operations system is defined as one in which several activities are performed to transform a set of inputs into a useful output using a transformation process. These inputs and outputs can be tangible‚ as in the case of raw materials and physical products‚ or intangible‚ as in the case of information and experiences. Viewed
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Assignment 5 MBA 6400 Operation Twist “Operation Twist” is supposed to stimulate long term lending to increase home purchases by the consumers and long term assets (property‚ plants and equipment) purchases from the corporations. The FED’s hope was that this program will help boost the real estate market as more and more consumers buy 30 year mortgages with lower interest rates. On the macro economic front‚ the corporations with long term low interest rates are expected to expand their business
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[pic] OPERATION AND STRATEGY USED IN INDIA FOR IMPLEMENTATION MOBILE NUMBER PORTABILITY NAME: - Shashank Kumar FACULTY: - Prof. Rajiv Misra XAT ID: - 2406497 BATCH: - PGCBM-18 CENTRE:-Patna ABSTRACT With rapid increase of mobile service provider
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SUB: OPERATIONS MANAGEMENT 1. Production planning functions can be broadly identified as a) Estimating ‚ routing ‚ distribution b) Estimating‚ routing‚ scheduling c) Estimating‚ distribution‚ collection d) Distribution‚ collection‚ scheduling 2. For efficient process of order picking by personnel‚ communication plays a vital role in any Organization and the directives they need to have are ____‚ _____ and _______. a) Simple‚ clear and straight b) Straight‚ clear and easy
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No. | 1 | Acknowledgement | | 2 | Introduction | | 3 | 1. Situation analysis of TATA NANO 2.1. ( PESTELC) 2.2. Understanding the Competitive Environment- Porter’s five forces 2.3. Competitive advantage( Potter’s Generic strategy) | | 4 | | | Acknowledgement Introduction TATA Group is more than 150 years old. In terms of market capitalization and revenues‚ Tata Group is the largest private corporate group in India and has been recognized as one of the
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Positioning the Tata Nano – Case Memo Introduction: Tata Motors Limited (TML)‚ a part of Tata group‚ a highly respected conglomerate has a product that will revolutionize the way India travels. The team was successful in delivering a car that meets the goal price of 1 lakh rupees. People welcomed it with high pre bookings and initial sales. But it has been found that the car didn’t hit the target market. The initial excitement faded away leading to drastic downfall in sales. We have analyzed the
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Strategically‚ operations management involves the long-term planning and structuring of work. Indeed‚ the task of operations strategy is to design the operating system‚ which is the joint configuration of resources and processes‚ such that its resulting competencies are aligned with the organization’s desired competitive position. In other words‚ operations strategy focuses on how to best enable and implement the organization’s strategy. (For for-profit organizations‚ “best” can be measured as maximizing
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“we are Engineers and we know how to design the world ” I felt short of words to pen down anything for those who kept the ship float for the past month with their guidance‚ co-operation and expert advices. The successful completion of any training depends upon the co-operation‚ co-ordination and combined efforts of several resources of knowledge‚ inspiration and energy. I am very grateful to MR.GANESH SHARMA‚ HEAD OF DEPT. (H.R.)‚ for allowing me to be a part of
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