International Journal of Advanced Research in Management and Social Sciences ISSN: 2278-6236 A STUDY OF CUSTOMER SATISFACTION WITH REFERENCE TO TATA MOTOR PASSENGER VEHICLES Kavita Dua* Savita* Abstract: Satisfaction is crucial concern for both customers and organizations. Satisfaction is a subjective concept and therefore difficult to determine. It depends on many factors and varies from person to person and product to product. The importance of customer satisfaction in strategy
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Financial Accounting Project Report Ratio Analysis of Reliance Communications and Tata Communications from 2008-09 to 20012-13 Submitted by: SONALI MAKKAR 14DM213 SHUBHI SINHA 14DM208 SNEHA MAHESHWARI 14DM210 SHILADITYA Ukil 14DM202 VIVEK SETHIA 14DM250 TUSHAR JOSHI 14DM231 ACKNOWLEDGEMENT “It is not possible to prepare a project
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Executive Summary The automotive industry is an extremely reliable indicator of economic growth; quite obviously‚ its growth boosts the economy’s performance. In this report we study how two big players in the Indian automotive sector‚ namely TATA Motors and Hyundai Motors India manage their sales and distribution system‚ the pace of growth we had mentioned earlier led us to select this sector and these companies as they are among the best performers. While one company was a truck manufacturer
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TATA-AIG Life Insurance Company Ltd. India CGAP Working Group on Microinsurance Good and Bad Practices Case Study No. 14 James Roth and Vijay Athreye – September 2005 Good and Bad Practices in Microinsurance TATA-AIG‚ India Good and Bad Practices in Microinsurance This paper was commissioned by the “Good and Bad Practices in Microinsurance” project. Managed by the ILO’s Social Finance Programme for the CGAP Working Group on Microinsurance‚ this project is jointly funded by SIDA
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Overview: Tata Motors‚ set up in 1945 to manufacture locomotives‚ is India’s largest automobile company. It launched Nano in Mumbai on March 23rd 2009. TATA NANO received huge response during its launch from people who dreamt of owning a four wheeler who could hitherto afford a motorcycle. The number of bookings registered during the prescribed period of 17 days from April 9th 2009 to April 25th 2009 more than doubled the initial production capacity. It was poised to revolutionize the face of
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Logistics SAP ‚ VCM SAP ‚ CRM - DMS Strategic Alliances Transporters‚ Convoy Drivers Association Dealer Network‚ Marketing Research Firms‚ Vehicle Financing Regional Warehouses‚ Dealer Workshops‚ Distributors‚ TASS 9 Value Chain Analysis: Tata Motors Inbound Logistics Long term contract with service provider’s – transporters and agents Personnel at regional offices for over seeing the smooth transit of goods Transparency and monitoring through deployment of IT – all transactions through
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Business Administration & computer Application‚ Lonavala without Whose help completion of the project was highly impossible. I take this opportunity and privilege to articulate my deep sense of gratefulness to the managing Director‚ and the staff of the Tata motors Car Plant for their timely help and positive encouragement. I wish to express a special thanks to all teaching and non- teaching staff members of Sinhgad Institute of Business Administration & Computer Application‚ Lonavala for their continuous
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operations have expanded to new geographies‚ the Tata Steel Group has retained a collective focus on the various areas of corporate sustainability that impact people‚ environment and the society at large. Founded on the philosophy that society is not just another stakeholder in its business‚ but the prime purpose of it‚ the Company‚ across its various operations is committed to making a positive contribution in a number of ways. As a policy‚ Tata Steel promotes and encourages economic‚ social and
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Memorandum To: Thomas A. Hemphill From: (Your Name) Date: Spell Out! Subject: Name of Case ___________________________________________________________________ 1. Tata Nano is neither an incremental innovation nor component or architectural innovation. This is because of brainstorming session to create functionality with different material better in order to achieve cost effectiveness objective. This is a complete rethinking process for fewer parts. Nano development is competence enhancing
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hereby certify that Anirudh Subramaniam student of Masters of Business Administration at Amity Business School‚ Amity University Uttar Pradesh has completed the Project Report on “Service Process Improvement: Improving the order to cash process at Tata Teleservices Ltd.”‚ under my guidance. Mr. Shyamsunder Pal Professor Department of Operations and Decision Making Acknowledgement My indebtedness and gratitude to the many individuals who have helped shape this thesis in its present form cannot
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