organisational culture must have customer service at its heart. One point which suggest a strong organisational culture perhaps must have customer service at its heart because‚ customer service can help a business differentiate (porter) from competitors in a very intense (porter) climate. As with Southwest‚ who are known for their culture of ‘goofiness’ and putting their employee and customers first‚ allows their staff to feel empowered so are able to create a customer service experience that is unique. For
Premium Customer service
Creating a Balanced Curriculum for the 21st Century Throughout history the purposes and components of a school’s curriculum have incorporated a variety of elements. The goals of education have varied from creating a productive citizen to producing a respectful and moral person to generating a basic knowledge of subject areas to preparing the student for skilled employment. With the fast paced changes in technology in the 21st century the need for a meaningful and well-developed curriculum
Premium Education Educational psychology School
Maintaining a healthy balanced diet is important for maintaining optimal health throughout life. For women of childbearing age‚ good nutrition is important for preparing the body for the demands of pregnancy. During pregnancy‚ a woman’s macronutrient (energy) and micronutrient (e.g. vitamins‚ mineral) requirements increase‚ and it is even more important that she consumes food which will give her both the energy and the specific micronutrients which are essential for maintaining her and her growing
Free Nutrition
A balanced diet is one that provides a good intake of energy and nutrients for maintenance of the body and for the good health. A diet can easily support normal body functioning‚ yet may not be a balanced diet. An ideal human diet contains fat‚ protein‚ carbohydrates‚ vitamins‚ minerals‚ water and fibre all in correct proportions. These proportions vary for each individual because everyone has different type of metabolic style and levels of activity. Malnutrition results from an unbalanced diet
Premium Vitamin Nutrition
Designing a Balanced Scorecard for a pharmaceutical company Chadwick‚ Inc.: The Balanced Scorecard (Abridged)14 Company Background Chadwick‚ Inc.‚ was a diversified producer of personal consumer products and pharmaceuticals. The Norwalk Division of Chadwick developed‚ manufactured‚ and sold ethical drugs for human and animal use. It was one of five or six sizable companies competing in these markets and‚ while it did not dominate the industry‚ the company was considered well managed and was respected
Premium Balanced scorecard New product development Management
other non-profit organizations dint really adopt it till 1996 when a few American and Canadian hospitals started using the system‚ and till around the year 2000 only 70 out of the 6000 hospitals were using the method. In the year 1997 the Howard Business Review listed the BSC as one of the most influential ideas of 20th century‚ as it has proven to have a successful track record in cost savings‚ in improving efficiency‚ and management of the strategic plans in a better way. The name of the hospital
Premium Strategic management Management Balanced scorecard
but on prime time news networks is the passage of a Balanced Budget Amendment. A Balance Budget Amendment (as recently seen in House Bill HJR2‚ 28 NOV 2011) would require that Congress balance its budget every fiscal year unless a three-fifths majority of both houses approved of maintaining a deficit[1]. In a CNN Poll‚ conducted by ORC International‚ 74% of Americans surveyed would be in favor of a constitutional amendment to require a Balanced federal budget. So‚ why did it miss passing by the House
Premium United States public debt Tax Public finance
WHAT IS A BALANCED SCORECARD? A balanced scorecard is a performance-measuring method that focuses on tracking key metrics grouped according to a set of broad performance areas (e.g.‚ internal processes‚ financial performance‚ and customer satisfaction) that constitute a balanced view of the organization. Typically‚ during the strategy-development process‚ senior management defines the organization’s goals and measures progress based on these areas. They then identify four or five key performance
Premium
Adding Value Scorecard Contrary to popular opinion‚ the world is not flat. In fact‚ as this author writes‚ a company must understand that there are differences between and among countries. In this context‚ a manager will come to see globalization as an option to be considered rather than an imperative to be automatically taken up. The author offers the ADDING Value Scorecard‚ which managers can apply to assess the option. Most managers - 88 percent in a recent online survey I conducted - think of
Premium Globalization The World Is Flat
On Goods and Services Tax In India The Empowered Committee Of State Finance Ministers New Delhi November 10 ‚ 2009 First Discussion Paper On Goods and Services Tax In India The Empowered Committee Of State Finance Ministers New Delhi November 10 ‚ 2009 Contents Pages Foreword Introduction Preparation for GST Goods & Services Tax Model for India Annexure on Frequently Asked Questions and Answers on GST i-iv 1-11 11-13 13-27 29-53 Foreword If the Value Added Tax (VAT) is considered
Premium Tax Value added tax