IMSM-R Department of Economics Balasubrahmanyam Annam Narasimha rao Yallapragada Understanding Customer Attitudes towards TECHNOLOGY-BASED SELF-SERVICE A case study on ATMs Masters Thesis Masters in Service Management Research Date/Term: Supervisor: 2006/ Spring Lars Haglund‚ Pro-Vice Chancellor Karlstads universitet 651 88 Karlstad Tfn 054-700 10 00 Fax 054-700 14 60 Information@kau.se www.kau.se ACKNOWLEDGEMENT Over the past years we’ve been inspired and encouraged
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Management‚ 17 (4)‚ 460–471. Alptekinoglu‚ A. and Tang‚ C.S.‚ 2005. A model for analyzing multi-channel distribution systems. Amini‚ M.‚ Retzlaff-Roberts‚ D.‚ and Bienstock‚ C.‚ 2005. Designing a reverse logistics operation for short cycle time repair services Asiedu‚ Y. and Gu‚ P.‚ 1998. Product life cycle cost analysis of the art review. International Journal of Production Research‚ 36 (4)‚ 883–908. Autry‚ C.W.‚ Daugherty‚ P.J.‚ and Richey‚ R.G.‚ 2001. The challenge of reverse logistics in catalog retailing
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What is the purpose of the Educational System? Should mankind really be oppressed by the predisposed standards that previous generations have set for the coming ones? Is it logical and fair to give children a set standard of 12 years of school‚ 6 classes a day‚ and five days a week? After all‚ weren’t some of the most successful people throughout history non-graduates of merely secondary schools? According to Gatto’s three-fold purpose of schooling‚ the main reasons are due to 1) To make good people
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Introduction: For a corporate‚ there are many factors can influence it. Such as teamwork‚ leadership and trust of a leader. Acme Minerals Extraction Company in order to solve the problem which is morale and productivity. Suzanne Howard hired Donald Peterson to implement in the first plant. The outcome was good because Donald Peterson was the employee of the company. People in the company trusted him and respected him. With the assistant of Donald Peterson‚ the process went well. However‚ in the
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Following are excerpts from a speech made by Frederick W. Taylor in 1911: If any of you will get close to the average workman in this country—close enough to him so that he will talk to you as an intimate friend—he will tell you that in his particular trade if‚ we will say‚ each man were to turn out twice as much work as he is now doing‚ there could be but one result to follow: Namely‚ that one-half the men in his trade would be thrown out of work. This doctrine is preached by almost every
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In both essays‚ “Against school: How Public Education Cripples Our Kids‚ and Why” by John Taylor Gatto and “The Naked Source” written by Linda Simon‚ the problems with education system and how to reform it is demonstrated. They both declare that how courses curriculum ruins students’ curiosity and imagination by dividing them with test ratings. However‚ in order to make the best out of each person teachers must support student’s abilities. Talent development is essential in order to satisfy their
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educated but usually have not obtained any higher schooling than a high school diploma‚ if that. Abraham Lincoln‚ Andrew Carnegie‚ Thomas Edison‚ Steve Jobs‚ and Bill Gates are just a few examples of educated but‚ not necessarily schooled people. In John Taylor Gatto’s 2003 article‚ “Against School”‚ Gatto makes his position very clear that he is personally against America’s public school system. Personally‚ I agree with Gatto’s key points in his article. The robust and strict environments that public schools
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judgement or that it is their fault. The rape culture that has been created in our society makes it difficult for any person to come forward because we silence the survivor and culturally accept the actions of the perpetrator. The first thing that Taylor did that many survivors do is question how her identity and the identity of her perpetrator will affect how people believe her. She notes her identity as a black woman‚ and he as a white older man‚ a coach assured to be respected in their community
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The Cay is a book by the author Theodore Taylor. The book talks about the times of racism in which a black man and a white boy work together to survive lost at sea. They had many arguments until the boy (Philip) went blind and soon became best friends. Before Phlip was blind he hated the black man because he was “blind” from his character traits and only focused on his outside appearance. On page 31‚ Philip called him a negro and said he was ugly and terrifying. Little did he know the man was kind
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Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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