Describe how customer service can be monitored and evaluated within a Dominos Pizza franchise. Customer service Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. The importance of monitoring and evaluating customer service is it helps to improve the goods and services of the business which customers are not satisfied with. Customer service can be monitored and evaluated through questionnaires where customers give their
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(B): Describe how two pieces of legislation impacts on the setting. For this assignment‚ I will consider how rights and responsibilities of service users and service providers in the setting are impacted by the use of legislation. According to www.dhsspsni.gov.uk “Legislation is defined as the act of making law(s) by the Governing Body in a country. Legislation is needed for the implementation of policies in‚ e.g. hospitals” The two legislations I will consider are; • The Northern Ireland Act
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. Personal protective clothing Your setting will provide the personal protective clothing and equipment you need to protect yourself and others from the risk of infection and to prevent infection spreading. Personal protective clothing include: Disposable non-powdered vinyl or latex-free CE –market gloves Disposable plastic aprons Goggles for use if there is a risk of splashing to the face How to use personal protective clothing
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Important To Maintain Competence to Assist Safety Management" Introduction Organisations have a moral and legal obligation to ensure the safety of their employees within the workplace. Morally the employer is required to exercise a duty of care towards its employees‚ a concept that has been embodied in common and company law. From a legal standpoint‚ the organisation is required to comply with current legislation and regulations. In the UK‚ the legal framework has been founded upon the Health and
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HOW TO MAINTAIN A LIFELONG FRIENDSHIP ? A better life ! Everybody demands a better life and each has his own perception or definition for it. Today‚ let us tell you about our definition on the phrase ‘ a better life ’ . To us‚ it means the improvement of something towards the perfection in every single aspect. Every single aspect includes our social life‚ health and the other ways of our life. The main point of our discussion today is about a better social relations with friends. When
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Occupational health and safety Occupational health and safety is a discipline with a broad scope involving many specialized fields. In its broadest sense‚ it should aim at: the promotion and maintenance of the highest degree of physical‚ mental and social well-being of workers in all occupations; the prevention among workers of adverse effects on health caused by their working conditions; the protection of workers in their employment from risks resulting from factors adverse to health; the placing
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Apprenticeship Health and Social Care Health and Safety Identify the legislation relating to general health and safety. BTEC 1.1. Dip 1.1 Health and Safety Legislations; Health and Safety Executive (HSE) Health and Safety at Work Act 1974 Management of Health and Safety at Work Regulations 1999 Reporting of injuries‚ Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Work Place (Health‚ Safety and welfare) Regulations 1992 Describe the main points of Health and Safety Procedures and
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education Prohibition of discrimination Following this legislation in my setting promotes equality as discrimination is not allowed. Therefore‚ I ensure I speak to everyone in the same manner and treat them equally and fairly. Also‚ this makes people from different backgrounds feel welcome and comfortable within the setting. United Nations Convention of the Rights of the Child (1989) The UNCRC has 54 articles on how to promote the rights of each individual child. The legislation itself protects
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CCLD 2 Assignment – P4 Describe how the setting can value and celebrate individuality The Nursery shows respectful awareness of all the major events in the lives of the children and families in the nursery‚ and in our society as a whole and welcome the diversity of backgrounds from which they come. In order to achieve this‚ the nursery aims to acknowledge a range of cultural activities which are celebrated in our area and by the families involved with the nursery by:- • Without indoctrination
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POLICY TITLE :Health and SafetyLegislation underpinning the policy: Health and safety Act 1974 | Summarise the main points of this policy:This policy is written and reinforced by the head teacher and the governing body and covers aspect of the following: * First aid * Crisis management * Fire policy and bomb incidents * Accident reporting and recording * Alcohol and drug abuse * Risk Assessments * Electrical equipment PAT testing * Manuel Handling | What
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