O LYMPIA B USINESS S CHOOL Advanced Diploma In Business Administration F ILO -T EXT INDUSTRIAL RELATIONS October‚ 1998 R AFFLES E DUCATION G ROUP Kuala Lumpur w Petaling Jaya w Penang w Singapore w Jakarta w Bangkok w Beijing w London w New-York School Of Business & Marketing Industrial Relations T ABLE OF C ONTENTS TABLE OF CONTENTS ............................................................................................................................... 2 INTRODUCTION.
Premium Trade union
customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
Premium Customer relationship management Marketing Public relations
Gold Paper 10 April 1994 Quality Customer Satisfaction Public Relations New Directions for Organisational Communication This publication has been funded by a grant from Deutsche Bundespost Postdienst © 1994 International Public Relations Association and the authors. All rights reserved. No part of this publication may be reproduced‚ stored in a retrieval system or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopied‚ recorded or otherwise‚ without written permission of
Premium Public relations
Industrial Relations: Ideological Perspectives By Femi Aborisade Centre for Labour Studies & The Polytechnic‚ Ibadan aborisadefemi@gmail.com INTRODUCTION This paper identifies the key theories in industrial relations and draws out their implications on the concern for achieving ‘basic needs for all’. The following theories are examined: the political theories of Unitarism and Pluralism; the economistic theory; the democratic and political theory; the moral and ethical theory‚ and the
Premium Trade union Marxism Capitalism
Assignment Nowadays‚ “employee relations” appear everywhere‚ from small companies to the big organisations in all over the world. According to CIPD‚ employee relations is an underlying philosophy‚ along with necessary attitudes and skills‚ rather than a specific management function or well-defined activity. In fact‚ there are many problems existing in any firms or organisations. One of these which is considered by human management department is employee relations. Employee relations which used to be known
Premium Management Employment Organization
study intercultural relation. Discuss Communication occurs between individuals who have varying degree of intimacy within each other. Intercultural relations capability is the degree to which people effectively adapt his/her nonverbal and verbal messages to the appropriate cultural context (Kiss 2008). Intercultural relations can be taken place when individuals influenced by different cultural societies exchange shared meanings in communication. Yet‚ intercultural relations can be formed of different
Free Culture Sociology Communication
Ann C. Rosario BS Computer Engineering-1A MAKA-DIYOS HUMAN RELATIONS “Good behavior forms the basis for every relation” It is the skill or ability to work effectively through and with other people. In all aspect of life‚ you will deal with other people. No matter what you do for a living or how well you do it‚ your relationship with others is the key to your success or failure (Lamberton & Minor 2010) Human relation includes understanding: – People’s needs‚ weaknesses‚ talents
Premium Psychology Human Humans
Indian relations‚ both political and social‚ as a result of American expansion. When Americans started exploring and expanding west one of the major conflicts that arrose is what kind of relationship would they have with the Native Americans. At first things wernt bad a good example of this are the statements and autobiography of Black Hawk who was a prominent souk warrior. He stated in his autobiography that his people liked the americans at first impression. They were given gifts by the americans
Premium Native Americans in the United States United States
BHM COURSE GUIDE COURSE GUIDE BHM 750 LABOUR RELATIONS Course Developer/Writer Abdullahi S Araga National Open University of Nigeria Course Co-ordinator Abdullahi S Araga National Open University of Nigeria Programme Leader Dr O. J. Onwe National Open University of Nigeria NATIONAL OPEN UNIVERSITY OF NIGERIA 750 BHM COURSE GUIDE National Open University of Nigeria Headquarters 14/16 Ahmadu Bello Way Victoria Island Lagos Abuja Office 5‚ Dar Es Salaam Street Off Aminu
Premium Organizational studies and human resource management Labour relations Management
INTRODUCTION TO GENGER RELATIONSHIPS IN UNIVERSITIES Gender refers to the socially constructed roles‚ behaviours‚ activities‚ and attributes that a given society considers appropriate for men and women. Most people usually confuse between the two terms‚ gender and sex. Sex refers to the biological and physiological characteristics that define men and women. For better clarification "Male" and "female" are sex categories‚ while "masculine" and "feminine" are gender categories. Aspects of sex will
Premium Gender Male Female