My case study title is “Cultural Intelligence and its impact on business” (Kanan Thakerar‚ 2013). This article speaks about the author’s experience through his journey on an international airline and his views on cultural intelligence and customer service. With the aid of contextual model of intercultural competence (Neuliep‚ 2009) following are the issues and conflict presented. The author feels that the service providers lacked in communication and that they were not able to process information
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students in schools. Involvement in school’s extra-curricular activities‚ is one of the students way to develop and enhance their skills. Activities performed by the students’ in which relevant to their chosen field is known to be extra-curricular activities1. These activities can help the students not just to develop their skills but also for them to gain peers and learn how to socialize with others. It is not necessary that when you say extra-curricular‚ it is only not concern sports. But rather‚ it
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identify additional learning requirements for my students. It is also my responsibility to provide adequate support that will help learners overcome barriers to learning. Teachers motivate students by exhibiting expertise in the subject they are teaching. My responsibility is to present material in enthusiastic manner and install hunger in my students to learn more on their own. It is therefore‚ my responsibility to be highly knowledgeable and up to date in subject I support‚ but still willing to
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Teaching Listening Listening is the language modality that is used most frequently. It has been estimated that adults spend almost half their communication time listening‚ and students may receive as much as 90% of their in-school information through listening to instructors and to one another. Often‚ however‚ language learners do not recognize the level of effort that goes into developing listening ability. Far from passively receiving and recording aural input‚ listeners actively involve themselves
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Nations‚ (2nd Ed.) Thousand Oaks‚ CA: Sage Publications Hofstede‚ G Hofstede‚ G.‚ & Hofstede‚ G. J. (2005). Culture and Organizations: Software of the Mind. New York: McGraw Hill House‚ R Kolman‚ L.‚ Noorderhaven‚ N. G.‚ Hofstede‚ G.‚ Dienes‚ E. (2003) „Cross-cultural differences in Central Europe“‚ Journal of Managerial Psychology (Vol. 18‚ No. 1): 76-88. Miroshnik‚ V. (2002) „Culture and international management: a review”‚ Journal of Management Development‚ (Vol. 21‚ No. 7): 521-544. Phatak‚ A. V.‚ Bhagat
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December 2007 Excellus Creates EA and SOA Excellus Blue Cross Blue Shield Creates Enterprise Architecture and SOA Solution to Consolidate Disparate IT Systems Executive Overview When several Blue Cross Blue Shield programs in upstate New York merged‚ each organization brought its own business processes and IT systems to the new entity. Because they were so different‚ yet had to be consolidated‚ the new entity‚ Excellus Blue Cross Blue Shield‚ wanted to first implement a strong business analysis
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November 12 2013 Dying to Cross The book covers the immigrant tragedy of May‚ 2003‚ when a truck-trailer of at least 74 illegal immigrants due to how the truck was abandoned‚ the true number involved is unknown and will probably remain so was found near Victoria‚ Texas‚ bound for Houston 48 customers from Mexico‚ 16 from Honduras‚ 8 from El Salvador‚ 1 from Nicaragua‚ and at least 1 from the Dominican Republic. Nineteen people were dead. The story and images of the bodies piled one atop another
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Speech on the Importance of Co-curricular Activities in School by R Jain It happens more than sometimes that a student who has consistently shown in studies does less well later on in life than a student who has always been academically mediocre. The reason is not‚ necessarily‚ that the former has not lived up to expectations‚ or that the latter has all the connections that count. Often it is just a case of the mediocre rising to excellence because he has had the good luck of finding himself.
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TEACHING APTITUDE Teaching is a complex process which brings socially desirable behavioural change in a person. Teaching is a part of teaching-learning process. It is required to bring certain changes in a person according to the need of his society and environment in which he is living. ’Teaching is not an act as it is dynamic in nature so it is termed as process. It is also not a fundamental concept as it is greatly influenced by social and human factors. Teaching is both art and science. It
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Teaching Readers of English “A book of this kind is long overdue. . . . It is a giant contribution to the field. With its emphasis on a socioliterate approach to reading and literacy‚ it nicely captures the prevailing view of academic literacy instruction. Its extremely skillful and well-developed balancing act between theory and practice allows it to appeal to a wide variety of readers. Pre- and in-service teachers‚ in particular‚ will benefit immensely.” Alan Hirvela‚ The Ohio State University
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