The movie that was selected to illustrate a high performance team in action was Armageddon which is directed by Michael Bay and stars Bruce Willis. Much of the material that we have studied illustrate that teams out perform individuals within an organization. This is most evident when performance requires multiple skills‚ judgments‚ and experiences (Katzenbach and Smith‚ 1993). In analyzing and comparing the characters and events in the movie‚ Armageddon‚ one sees many of the elements of a high performance
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SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through
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Executive summary This paper is a mini research paper conducted during an organizational behavior class teamwork‚ in Ashesi University College. It tries to provide analysis and comparison of some concepts and theories discussed in class to how the group applied those concepts and theories in achieving their set objective. The concepts and theories that were applied are; Tuckman’s team building model‚ self-fulfilling prophecies‚ Affective Events Theory‚ Stressors‚ and emotional intelligence. The
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1.0 Introduction The term hospitality is derived from the French word hospice. A famous hospice was the Hospice du Beaune in Beaune‚ France. This was a long-term hospital support through the generosity of the wealthy. When people are traveling it is nice for businesses providing service and provides them with hospitality. (Crystal I. et. al.‚ 2010) Hospitality industry consists of wide category of fields within service industry and travel industry. Service industry includes lodging‚ restaurant‚
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Practices and Theories‚ Vol. 2‚ No. 1‚ 2012 (January)‚ e-ISSN 2247 – 7225 www.ijept.org Current and Future Trends in Tourism and Hospitality. The Case of Greece by Soultana (Tania) Kapiki Alexander Technological Educational Institute of Thessaloniki tkapiki@tour.teithe.gr Abstract. This paper identifies some of the current and future trends affecting the tourism and hospitality industry‚ including globalisation‚ guests’ safety and security‚ the importance of offering outstanding services‚ the new technologies
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12-1-2010 Management research in the hospitality and tourism industry Xu Cheng University of Nevada‚ Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Business Administration‚ Management‚ and Operations Commons‚ Hospitality Administration and Management Commons‚ and the Recreation‚ Parks and Tourism Administration Commons Repository Citation Cheng‚ Xu‚ "Management research in the hospitality and tourism industry" (2010). UNLV
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Date: l7 May 2010Submitted to: Academic office Mr. Jeroen Greven | Abstract This report comprises the concept about new innovation: “The client information system”; that we want to apply to the market for the purpose of serving hospitality industry. The report includes 6 major parts: Introduction of the product; the second part is literature preview based on the qualitative method of filtering information‚ to come up with the better possible ideas for our innovation. The next part
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Culture‚ Hospitality and Tourism The word “culture” cannot be defined with a precise and singular definition. In fact‚ Raymond Williams‚ a leading cultural theorist‚ pointed out “Culture is one of the two or three most complicated words in the English language” (Williams 1983:87). There are more than one hundred definitions of culture depending upon the various academic disciplines‚ ranging from literacy studies to anthropology and sociology. Different scholars have different views about what
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QUALITY OF HOSPITALITY SERVICE A CHALLENGE Delivering quality service will be one of the major challenges facing hospitality managers in the opening years of the next millennium. It will be an essential condition for success in the emerging‚ keenly competitive‚ global hospitality markets. While the future importance of delivering quality hospitality service is easy to discern and to agree on‚ doing so presents some difficult and intriguing management issues. Since the delivery of hospitality service
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TEAMWORK CONFLICT RESOLUTION IN WORKPLACES IMPROVING COMMUNICATION SKILLS CONTENT INTRODUCTION …………………………….……………………………………………..3 I. AN OVERVIEW OF TEAMWORK CONFLICT …………………………………....3 II. DIFFERENT APPROACHES TO CONFLICT IN TEAMWORK………………......4 1. Five main conflict reaction modes suggested by Thomas Kilmann ………………4 2. How do we usually deal with teamwork conflict………………………………… 6 3. Avoiding negative styles of conflict……………………………………………... 6 III. GUIDELINES FOR EFFECTIVE
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