Solution: Moving from “make do” to “can do” Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer
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STRATEGIC AUDIT REPORT CASE: ____________________________________________________________ ____________________ NAME: _________________________________________________ MATRIC # _____________________ NAME: _________________________________________________ MATRIC # _____________________ I. CURRENT SITUATION A. Current Performance B. Strategic Posture 1. Current Mission 2. Current Objectives 3. Current Strategies
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Journal of Business Cases and Applications Bella’s: a case study in organizational behavior study Bobby Medlin University of Arkansas Fort Smith ABSTRACT The primary subject matter of this case involves the job satisfaction and employee ct engagement of a company’s workforce. The case depicts a new general manager’s concern that the constructs listed above have reached such low levels that critical organizational outcomes are being negatively impacted. The case also involves a career planning
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Chapter 1 What Is Organizational Behavior? MULTIPLE CHOICE Importance of Interpersonal Skills 1. Over the past two decades‚ business schools have added required courses on people skills to many of their curricula. Why have they done this? a. Managers no longer need technical skills in subjects such as economics and accounting to succeed. b. There is an increased emphasis in controlling employee behavior in the workplace. c. Managers
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Assessment: Student will be assessed based on the composite evaluation criteria as follow: 1. Class Participation‚ quizzes 20% 2. Case report and presentation 20% 3. Individual paper 20% 4. Mid term exam 20% 5. Final Exam 20% ------ 100% Class Participation: Because this course is using case method‚ then‚ your attendance and
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Marketing Case: Office depot The case that we are going to talk about today is about how office depot manages customer care & services. In the article we had to read they took an example of a couple‚ Steve and Dana. Dana experienced a dreadful delivery and therefore Steve‚ a marketing professor who heard the story from Dana and had just done a presentation about how important customer service is‚ decided to phone office depots customer service to see how they would handle his complaint. Steve had
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Journal of Knowledge Management Practice‚ Vol. 12‚ No. 3‚ September 2011 A Study Of The Predictive Effect Of Pre-Service Teacher Personal Knowledge Management Competency On Their Instructional Design Skills Eric Cheng‚ The Hong Kong Institute of Education‚ Tai Po‚ Hong Kong ABSTRACT: This paper aims to examine the relationship between the personal knowledge management (PKM) competency of pre-service teachers and their instructional design skills. Supporting the sustainable development
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Home Depot‚ Inc. Home Depot‚ Inc. is the world’s largest home improvement retailer with sales last fiscal year topping $74 billion (Figure 1). Home depot sells a wide inventory of products ranging from building materials and home improvement products to lawn and garden products. In addition it provides various home improvement services including bathroom and kitchen installation. Its main consumer base consists of do-it-yourself consumers- those homeowners
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Case #2 Maria Bowman Focus questions – Set I 1. What are the implications of this test? An abnormal maternal serum alpha fetoprotein (triple screening test) may reflect genetic predisposition for Down’s syndrome (Trisomy 21) or Edward’s syndrome (Trisomy 18). Alpha fetoprotein is also increased in amniotic fluid in pregnancies associated with open neural tube defects (ONTD) such as Spina Bifida that allow the fluid to leak from the fetus into the amniotic fluid. The implications of positive
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A CASE STUDY ON Delegate Power‚ or keep it close? Summary: Samantha Parks is the owner and CEO of a small New York based agency which develops promotion and advertisings for high fashion firms. Parks has exercised lot of control in checking the projects from start to finish. But later the firm has grown and is recently been approached by a hairstyling chain to redefine its marketing and promotional look. She is in a dilemma‚ to delegate the responsibility or keep things under her control. She
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