ROLES OF TECHNICAL SUPPORT As a technical support‚ we are here to help our customers with the issues that they are reporting. One rule of being a technical support is to always remember "Not to make our customer feel that we are getting rid of them‚ instead make them feel that we are here to assist them". Listen and then respond. Essential Duties and Responsibilities : * Provide client support and technical issue resolution via E-Mail‚ phone and other electronic medium. * Configuration
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communication skill. Its design rests on two assumptions. First‚ for a person to improve as a communicator‚ instruction must be individualized‚ based on repeated opportunities for practice and feedback. To create this condition MGC breaks from traditional business school conventions. It requires only single-author writing projects‚ convenes small groups in conference room settings for individual presentations‚ and employs an action-based workshop format for developing team management skills. The
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Theoretical Background and Conceptual Framework Article 14‚ Section 2 of the 1987 Constitution of the Philippines states that I is the study of the state to provide adult citizens‚ disabled‚ out-of-school youth with training in civics‚ vocational efficiency and other skills. With this provision‚ the Philippine government is expected to take responsibility for these growing numbers of individuals known as the mentally subnormal. This provision of the law‚ too which the Department of Education
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Environmental protection 1 Environmental protection Environmental protection is a practice of protecting the natural environment on individual‚ organizational or governmental levels‚ for the benefit of the natural environment and humans. Due to the pressures of population and technology‚ the biophysical environment is being degraded‚ sometimes permanently. This has been recognized‚ and governments have begun placing restraints on activities that cause environmental degradation. Since the 1960’s
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------------------------------------------------- INDEX Sr. No. | Title | Page No. | 1 | Environment | 1 | 2 | Atmosphere | 3 | 3 | Hydrosphere | 8 | 4 | Lithosphere | 13 | 5 | Biosphere | 21 | 6 | Interdependence Between The Four Spheres | 26 | 7 | Human Impact On The Environment | 32 | ------------------------------------------------- ENVIRONMENT The geographical conditions that surrounds the man on the earth is known as environment. The landforms‚ water‚ climate‚ natural vegetation‚ minerals‚ etc
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Business and Technical Writing FINAL EXAM: AN INFORMAL PROPOSAL Purpose Your final project for the Business and Technical Writing course is worth 30% of your course grade and requires you to write an informal proposal in letter form. Your work must be your own. Important: Don’t submit your final draft for this project until you’ve received the evaluations of all your previous written exams‚ so you can make use of the evaluator’s comments to improve your final project. Preparation Before
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Types of Technical Documentation 1. Memoranda a. Brief‚ informal reports used to established a record b. Generalize the communication process by transmitting the message from one or more authors to one or more recipients 2. Agenda c. Is a simple list of topics to be discussed d. Helps focus a meeting on a core topics/ 3. Minutes e. Minutes of meetings both formal‚ informal 4. Literature Review f. Summarize existing printed or electronic information
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Assignment: The Technical Writing Process The three main steps of the technical writing process are Prewriting‚ writing‚ and rewriting. I would use those steps to create my manual as followed: Prewriting: Since I already know the purpose of my writing‚ which would be to create a manual to inform‚ I would need to consider and determining a few more things. Prewriting allows you to gather all your information and thoughts before you actually begin the writing process. I would jot down who
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The Gap Model is a conceptual model especially developed to qualitatively measure service quality. It was developed by parasuraman et al.(1985) based on results from empirical research. Tha gap model identifies five organizational gaps within the process of service design and delivery that cause deficits in quality ‚ leading to dissatisfied customers. The Gap Model locates and maps five generic gaps that apply regardless of the thematic type of service: 1. Between management perceptions of customer
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Nature of technical communication Technical communication is a method of researching and creating information about technical processes or products directed to an audience through media. The information must be relevant to the intended audience. Technical communicators often work collaboratively to create products (deliverables) for various media‚ including paper‚ video‚ and the Internet. Deliverables include online help‚ user manuals‚ technical manuals‚ White papers‚ specifications‚ process and
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