SINGAPORE AIRLINES: WHAT IT TAKES TO SUSTAIN SERVICE EXCELLENCE – A SENIOR MANAGEMENT PERSPECTIVE Jochen Wirtz and Robert Johnston1 Published in: NUS Business School Research Paper Series‚ December 2001 1 Jochen Wirtz is Associate Professor of Marketing with the NUS Business School‚ Faculty of Business Administration‚ National University of Singapore‚ 17 Law Link‚ Singapore 117591‚ Tel: +65-8743656‚ Fax: +65-7795941‚ E- mail: fbawirtz@nus.edu.sg‚ Http://www.nus.edu.sg; Robert Johnston
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The Life expectancy in Singapore has increased steadily by roughly 30% in the past 50 years—from 60 years at birth in 1960 to 80 years at birth in 2010. (Statistics Singapore‚ 2010) Since the last quarter of the twentieth century‚ the rise in life expectancy has been accompanied by a downward trend in fertility which results in an aging population. Similar to many developing countries with aging populations‚ aging populations indisputably brings challenges. The Government has many plans and policies
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15th 1942‚ at the Ford Factory in Singapore‚ is considered to be one of the greatest defeats in history for Britain during World War Two. Due to Singapore’s strategic position‚ the attack had a massive affect on Australia’s immediate security‚ as it was now possible for the Japanese to move down from Singapore into Australia. Also more than 100‚000 troops became prisoners of war‚ affecting many of the family’s back home. The strategic importance of Singapore Singapore was considered the fortress for
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Singapore Business Environmental Analysis Economic Environment The economic trends of a country are very influential over business operations. Singapore’s economy has shown continued resilience against most global crisis‚ and has rebounded with a record 13 percent growth from the recent global economy downturn. This rebound not only showed that the Singapore’s forward-looking and alert damage-control measures are always in place and working‚ it also shows the potential of even bigger growth
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FOCUS 13—24 Young consumers in Singapore Wang Hongjun‚ a young consumer and youth researcher‚ provides an insight into youth lifestyles in Singapore YOUNG CONSUMERS tend to be more experiential and receptive to new products and images. They like to discover new ‘cool’ products for themselves and are constantly on the lookout for new trends and brands. This target demographic‚ more so than any other‚ is tremendously viral and connected. Young consumers are always on the lookout for fun and
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that once you get to work‚ technology goes on the back-burner and human capital takes over. Now in the year 2012 businesses are changing and adapting not only in our nation‚ but globally. For the hopes that the U.S. will keep up with these global technological changes‚ there has to be much research to be done. One may be asking when did these changes begin‚ and why did they begin? That brings us to the history of the retail industry and how it has shaped how MNC’s communicate‚ trade‚ and conduct business
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Payoh Tampines Central 7 Bedok 175 Lorong 1 Geylang 14 Bedok 16 Bedok via Singapore Indoor Stadium Singapore Indoor Stadium Sri Srinivasa Perumal Temple Newton Food Centre LITTLE INDIA NS21 Newton EW11 Lavender KALLANG RD NE8 Mustafa Centre Farrer Park Changi Airport 36 Loop JALAN BESAR SERANGOON RD Sri Veerama Kaliamman Temple 171 KG GLAM 190 162 Singapore Visitors Centre 143 700 167 Tekka Centre NE7 700A Little India
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Graduate Diploma in Resort Facilities Services and Management 20 February 2014 Private Tuition in Singapore Private tuition is becoming an area of concern for Singaporeans. The current trend of rising cost and demand for private tuition caused Singaporeans to be weary the present obsession of private tuition reforming the Singapore ’s education culture and system (M.Nirmala‚ 2013). The underlying causes leading to the vogue of private tuition encompasses consumerism
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A Dynamic Game of Risk Control: A New Perspective on Singapore’s National Integrity System By Tan Tay Keong Corruption Control in Singapore During the country’s formative years in the 1950s and 1960s‚ corruption was rampant in Singapore. Syndicated corruption was rampant among police officers‚ public health inspectors‚ customs officials‚ and school administrators. Corruption was a way of life in the city during the British colonial rule and the Japanese occupation. In his Annual
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both sides wanted to beat the other by advancing their weaponry to make their weapons better than their opposition. Although it is true that the advancements of weaponry during World War II proves to be important‚ there were many scientific and technological advancements that were more significant because
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