Introduction Enhance the customer services has been widely discussed and a wealth of concepts is at hand . Customer service is an integral part of our job and should not be seen as an extension of it . “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient ‚ fair ‚ cost effective and humanly satisfying and pleasurable manner possible .” (Vermeulen 2003) A company’s the most important
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Executive Summary: - final decision and action plan - the Key issues: the current compensation - the new objective - key point about environment- industry‚ KSF - control system‚ compensation system - other alternatives - overall statement that this will work) As consultant to Paul Lui‚ executive president of Private Client Services Division (PCSD) ‚ prepare a report regarding the company’s control system . Paul have the authority and responsibility for all PCSD activity and this report
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Technology I INTRODUCTION Technology‚ purposeful human activity which involves designing and making products as diverse as clothing‚ foods‚ artefacts‚ machines‚ structures‚ electronic devices and computer systems‚ collectively often referred to as “the made world”. Technology can also mean the special kind of knowledge which technologists use when solving practical problems (for example‚ designing and building an irrigation system for tropical agriculture). Such work often begins with a human
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ATTRACTING FOREIGN TOURISTS Mohammad Amzad Hossain Sarker‚ PhD Candidate (Assistant Professor‚ Comilla University‚ Bangladesh) School of Management‚ Wuhan University of Technology Wuhan‚ China. Sumayya Begum‚ PhD Candidate (Senior Lecturer‚ Southeast University‚ Bangladesh) School of Management‚ Wuhan University of Technology Wuhan‚ P.R. China ABSTRACT Bangladesh has bright prospects of tourism in future. She possesses tourism potentials all over the country. But‚ Bangladesh tourism is facing
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Abstract Hospital operating rooms are experiencing higher costs and less available capacity‚ yet they typically generate the highest returns of all hospital departments. In the case study described in this paper‚ a process improvement team in a hospital Operating Room Department at aimed to address these issues by decreasing the turnaround time between surgical cases and increasing the percentage of first cases of the day beginning at their scheduled time. These two performance metrics were targeted
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parts and materials (for example‚ lubricants versus genuine GM parts)? Wolf Motors should concern with the price‚ delivery and quality in the after sale customer service and satisfaction which should be achieved and maintained for an effective operation. Wolf motors
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requires the investment of billions of dollars in R&D and also many years of research to acquires feasible development. These will make it almost impossible for a new small company to readily enter the market without having any patents and proprietary technology to compete with. The second of the porter’s
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Catering operations‚ costs and menu planning I am going to open my Italian restaurant in London‚ not more than 3miles from the tower bridge. I prefer opening a restaurant in London because it is rated as one of the most visited city in the world by national statistics (The Telegraph 2014). I believe restaurant business should be opened when there is possibility of making money. Most of the people who visit London are tourist. Usually tourists travel to London for pleasure which is associated with
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Corporate Strategy Corporate strategies involve seeing a company as a system of interconnected parts. Just as the muscles of the heart depend on brain functions in a human body‚ each department in a company depends on the others to stay healthy and achieve desired outcomes. The additional core strategies that a company uses should support the corporate strategy and use cross-functional interactions. Customer-driven Strategies Operational strategies should include customer-driven approaches to
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In this lesson‚ we explore the: Psychodynamic theory (Freud) the theory of the collective unconscious (Jung) the theory of the Individual (Adler)‚ and the social development theory (Karen Horney) After reviewing each of the above theories‚ choose one theory and theorist and answer the following questions in a paragraph essay format: Using a word processor‚ complete the following: Choose one of the above theorists and his or her theory and explain how you can apply that theory to your life
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