COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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Textile industry Textile industry is an industry that manufactures products range from hi-tech synthetic yams to wool fabrics‚ cotton bed linen to industrial filters. According to Mr Settimi the sector employs over 205 million workers and majority of those workers are women. Industry includes the following divisions: initial processing of textile raw materials‚ fulling and felting‚ and the production of cotton fabrics‚ linen fabrics‚ wool fabrics‚ silk fabrics‚ nonwoven materials‚ hemp and jute
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Case Analysis Report Clayton Industries: Peter Arnell‚ Country Manager for Italy (HBS Case # 4199) 1. Evaluate Peter Arnell’s first two months as general manager of Clayton SpA. What are the main challenges he faces? How well is he dealing with them? The biggest challenge Peter faces is the stagnant growth that Clayton SpA has experienced in recent years‚ especially with a 5.3% decline in 2008 and 19.4% drop in the first quarter of 2009 for Italy. This lack of sales directly affects
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develop a practical approach of analyzing business situations‚ across domains and industries‚ using quantitative and/or qualitative analysis techniques. B. Instruction Methodology: Case Discussions. The students are advised to go through the specified cases along with the study material required for that case. C. Suggested Titles (Text and Reference): 1. Research Methodology (concepts & cases); Deepak Chawla & Neena Sondhi‚ Vikas Publishing (prescribed) 2. Business
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NCSU - College of Management Industry Case Write-Up Close examination of Wal-Mart Yanlong Li 2/8/2009 Yanlong Li BUS 340 – 001 2/8/2009 Industry Case Write-Up The retail industry has always been in the frontline of utilizing information technology infrastructures and information systems. Many major businesses within the industry quickly adopt and adapt the new way of doing business‚ tracking shipments‚ and monitoring inventories – all through the utilization of new technologies and electronic
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Answer 1. SWOT analysis of The Fashion Channel The Fashion Channel (TFC) is a 24*7 cable TV network which is exclusively dedicated to fashion. It was found in 1996 and since then it has been witnessing continuous upswing. According to an annual demographic survey‚ TFC is having approximately 110 million subscribers of cable & satellite television. But‚ due to increasing competition with other fashion channels‚ it is in the need for developing a modern and updated brand strategy. SWOT analysis
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Destin Brass Products Problem: - The Company is producing 3 major products – Valve‚ Pump and Flow Controller. The Company is concerned about the price cutting of Pumps going on in the market every month. It is also surprised to see no change in sales of Flow Controller despite 12 ½% increases in prices. Current Scenario: - Currently it is using traditional accounting system‚ Unit of product is charged for material cost‚ labor cost (standard time for labor times the labor pay rate $16 per hour)
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After having received an email from Shannon McDonald (regarding the need to receive a statement of his perspective on recent performance and ideas)‚ Thomas Green is left with several options to choose from to solve the issue at hand. Before discussing these options it is important to describe his first step in taking any one of these decisions. Green must first email McDonald to find out the best time they could meet. For any decision Green decides upon at this point‚ it is important that he communicate
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6.0 Recommendations Acid Test Ratio The acid test ratio shows that Muhibbah have less liquidity which indicates that they holding low amount of cash but high level of inventories .They may have difficulty paying its current liabilities on time. Business is relying on turnover of stock to meet obligations. Here‚ we recommend that Muhibbah should consider level of their accounts payable or paying off their liabilities and ensure the cash flow of the business is optimal meaning that the company must
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INDIAN (3 recommended restaurants) Restaurant Name: Kebab Bistro offer Cost: 35 AED What to order: - Bistro Parsi Dishes (Dhansaak. Sali boti. Papeta ma ghosh. Curry chaawal. Pulav dal. Khichri kheemo. Vindaloo. bhaji daana ma ghosh. khichri patio. Dhan dal patio) - Bistro eggs plore (Sali par edu. Tamota par edu. Kheema par edu. Egg chutney pattice. Resa par edu) - Bistro parsi starters (Patra ni macci. Mutton pattice. Mutton cutlet. Chicken cutle. Chicken farcha) - Bistro parsi pareji - vegetarian
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