A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL i A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL Submitted to Mr. Kazi Mahfuz Mamtazur Rahman Course Instructor Course Title: Service Marketing Course Code: MKT 402 Prepared by— Team: Megamind Aniqa Tahsin Anchal(787) Md. Saidur Rahman (792) Md. Shafaeth Zaman (802) Muqtadir Fattah Nayeeb (807) Nafiz Imtiaz Noor(816) Md. Ashiqul Islam (1332) Md. Asiful Islam (1985) Date of Submission 20th April‚ 2013
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Case Study #1. Salem Telephone Company 1. Variable expenses: Power (the more hours sold‚ the more energy consumed) The hourly personnel (operations) works only when the computers are in operation Fixed expenses: The rent has to be paid despite any level of production ($8‚000 monthly) The custodial services depend on Salem Telephone’s estimated space‚ they are independent from the revenue of the Company The computer leases were acquired to run the business (before it was actually started
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the requirements of the ADVANCED DIPLOMA IN BUSINESS At RAFFLES EDUCATION COLLEGE SHANGHAI‚ CHINA [pic] Declarations: I declare the following: 1) That the material contained in this internship company analysis is the end result of my own work and that due acknowledgment has been given in the bibliography and reference to ALL sources be they printed‚ electronic or personal. 2) The Word Count of the internship report is 10‚585. 3) I have
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Bharti Airtel: Business Model About Bharti Airtel: Bharti Airtel is the largest wireless service provider in the country‚ based on the number of customers as of March 31‚ 2010. After Zain acquisition‚ it has become one of the five largest mobile operators in the world. The combined entity has 180 million customers‚ $12.4 billion in combined revenues‚ and $4.7 billion in EBIDTA. Along with India‚ It has presence in Sri Lanka‚ Bangladesh and 15 African countries now. Bharti Airtel offers an integrated
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important information and guidance on the practical procedures for the writing‚ supervision and submission of dissertations within the Department of Media and Communications. The growth in demand for telecom services in India is not limited to basic telephone services. India has witnessed rapid growth in cellular‚ radio paging; value added services‚ internet and global communication by satel item (GMPCS) services. The agents of change‚ as observed from international perspective‚ have been broadly categorized
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MBA program under department of DBA‚ International Islamic University Chittagong. Secondary Objective: - Beside the primary objective there are some other objectives‚ which are equally important. - Having knowledge about Telecommunication Company in Bangladesh. - How to find out a company’s service operation as MNE. - Also Knowing about Banglalink™. SCOPE: - This report will help to extent the experience. LIMITATION: - The main constrain of the study is insufficiency
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Introduction 1 | P a g e 1.1 Origin of the report As a Bachelor in Business Administration (BBA) student‚ it is required for everyone to remain attached with an organization for a time-period of 3 months after completing all the taught courses to relate their academic curriculum to practical working atmosphere which is called internship. An internship program is generally designed for students to grow professionally‚ experience the real corporate working environment as well
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revenue hours. All other costs are fixed with respect to revenue hours. With higher fixed cost‚ Salem Data Services has a higher leverage and is therefore riskier. 2. ($7‚896 + $1‚546) / 329 hours = $28.70 / hour. For every hour spent working‚ the company spends 28.70 dollars. 3. Intracompany Commercial Total Number of Hours (a): 205 138 343 Revenue (a x b): $82‚000 $110‚400 $192‚400 Variable Costs (a x c): ($5‚883.50) ($3‚960.60) ($9‚844.10) Contribution Margin: $76‚116.50
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James Whittle Salem Telephone Company Case Study 9/29/2014 1.) The variable costs in Exhibit 2 are Power and Hourly Personnel Wages as the costs fluctuate from month to month and are driven by the revenue hours for the company. The fixed costs in Exhibit 2 are Rent‚ Custodial Services‚ Computer Equipment Leases‚ Computer Maintenance‚ Computer Depreciation‚ Office Equipment and Fixtures Depreciation‚ Salaried Staff Wages‚ Systems Development and Maintenance‚ Administrative Wages‚ Sales Wages
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|Company Overview |15
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