BA107 Make and receive telephone calls. 1.1- Describe the features of telephone systems and how to use them. On my own phone at work I have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so we can here the clients at the tone we want them weather
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Telephone systems have many different features this allows us to handle and manage calls in a professional manner within a business environment. Call holding- This allows you to place an active call on hold for the purpose of retrieving information about the caller or re-directing the caller to somebody who can deal with the enquiry. This also allows you to look for customer details‚ gives time to pass on the information to the correct person that can help the caller. Call Waiting- This function
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Telephone systems play a very important role in the modern workplace. Telephone systems give individuals the ability to communicate and share information. During the early years of telephones‚ there was a limited amount of functions that could be used. In the modern workplace‚ there are many more functions that telephone systems are capable of. Multi-user calls‚ or conference calls‚ are now fairly standard. VOIP telephone service provides the cost saving solutions which are very helpful for making
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The Past 50 Years The history of the telephone has changed dramatically over the past 50 years. When the telephone was originally invented by Alexander Graham Bell in 1876‚ communication across a phone line was only achievable by short distances and was only used to transmit voice data. With today’s technology‚ communications can span the globe and carry voice‚ data‚ and video. The earliest phone systems used rotary technology and a manual switching system requiring human intervention. It was not
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Telephone Consumer Protection Act (TCPA)‚ 1991 Juel A. Todman BIS/220 Introduction to Computer Application and Systems June 16‚ 2014 Dr. David Wagner Telephone Consumer Protection Act (TCPA)‚ 1991 Advances in Information Technology have made access to sensitive information with great concern. Privacy has to be paramount as the internet broadens its horizon strategically. Various acts had to be implemented to protect the privacy of individuals. The act that I am going to talk about is the
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CONFERENCE CALLING VOICE MAIL THREE WAY CONFERENCE INITIAL SETUP • You will be guided through initial setup with step by step voice instructions. • Dial 545-8642 to reach Voice Mail • You will be prompted for your extension. Dial the # key • You will be asked for your password. Dial 21112# • You now need to record the name associated with the voice mailbox. When prompted dial 1‚ wait for the tone‚ then speak your mailbox name‚ then dial 1 again. • Your recording will be played back. If you are
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This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. · Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork‚ find
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Unit 107- Make and receive telephone calls Understand how to make telephone calls 1.1- Describe the features of telephone systems and how to use them. On my own phone at work o have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so
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How do deaf people use telephones? What about doorbells and alarm clocks? There are many everyday devises that we hearing people take for granted‚ among these are telephones‚ smoke alarms‚ doorbells‚ and alarm clocks. When we look at how members of the deaf community use these everyday items we must consider that members within the community have very different communication needs‚ abilities‚ and preferences. Hard-of-hearing people for example can use a standard telephone with the addition of a
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his study about the human voice he opened a workshop. He also did important work in communication for the deaf. Throughout his life he held more than 18 patents. Bell was one of the primary inventors of the telephone. Through many years of experimentation with sound waves he created the telephone. Bell got the idea from the phonautograph version that he created. The phonautograph worked by drawing sound waves so this made him think that it was possible to create electrical currents that correlated
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