Bernasor‚ Mariez Tan JULY 25‚ 2013 BS TOURISM III-2 TOUR 5 REACTION ESSAY: 8 TELEPHONE ETIQUETTE TIPS Honestly‚ I seem to have lack of good manners when talking on the telephone especially when an unknown number calls me. When I read that article‚ I would like to say that‚ that awakens me to check out and do so. Good phone manners are nice thing. It’s very essential to respond positively toward someone who is polite and friendly. And I think everyone should practice all of these
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Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practiced. Following are the most basic ones‚ which should always be employed. 1. Use the three answering courtesies: • Greet the caller • State your organisation • Introduce yourself “Good afternoon‚ Accounts‚ Andrew Batt speaking” 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects
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Proper Telephone Etiquette I have worked at a technical college for over five years. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. In both of these capacities‚ answering the telephone and making business telephone calls have been an integral part of my job. Effective telephone communication lends itself to the success of any type of business. The person answering a business telephone may be first contact a potential customer
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Effective telephone techniques in business Part A – Research Phone calls in English for non-native speakers are much more difficult than talking to people face to face. Maybe it’s because you can’t read the person’s expressions or get cues about their meaning from their gestures. And of course as non-native speakers‚ it is sometimes difficult for us to understand accents and slang properly and that’s why you are already nervous before the call starts. Preparing in advance for a phone call in
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Making a telephone call On 10/10/12 a work colleague had asked me to make a phone call to Cawthorne Park about a group of learners visiting on the 16/10/12. She asked me to find out if they had any special offers for colleges or large groups. I checked out what information she needed and found out from her the age of the leaners and if they had any disabilities as this could affect if they got a discount. I did an internet search to find the number for Cawthorne Park as this was the quickest
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Telephone Consumer Protection Act Has your family time or evening dinner ever been interrupted by a call from a telemarketer? If so‚ you’re not alone. The Telephone Consumer Protection Act was first passed by congress in 1991 in response to consumer concerns about the growing number of unsolicited telephone marketing calls to their homes and the increasing use of automated and prerecorded messages. (Unwanted) Signed into law by President Bush as Public Law 102-243‚ the Telephone Consumer Protection
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Prestige Telephone Company – Case Study In April 2003‚ Daniel Rowe‚ president of Prestige Telephone Company‚ was preparing for a meeting with Susan Bradley‚ Manager of Prestige Data Services‚ a company subsidiary. Partial deregulation and an agreement with the state Public Service Commission had permitted Prestige Telephone to establish a computer data service subsidiary to perform data processing for the telephone company and to sell computer service to other companies and organizations. Mr.
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CONFERENCE CALLING VOICE MAIL THREE WAY CONFERENCE INITIAL SETUP • You will be guided through initial setup with step by step voice instructions. • Dial 545-8642 to reach Voice Mail • You will be prompted for your extension. Dial the # key • You will be asked for your password. Dial 21112# • You now need to record the name associated with the voice mailbox. When prompted dial 1‚ wait for the tone‚ then speak your mailbox name‚ then dial 1 again. • Your recording will be played back. If you are
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BA107 Make and receive telephone calls. 1.1- Describe the features of telephone systems and how to use them. On my own phone at work I have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so we can here the clients at the tone we want them weather
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Telephone systems have many different features this allows us to handle and manage calls in a professional manner within a business environment. Call holding- This allows you to place an active call on hold for the purpose of retrieving information about the caller or re-directing the caller to somebody who can deal with the enquiry. This also allows you to look for customer details‚ gives time to pass on the information to the correct person that can help the caller. Call Waiting- This function
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