OUTCOME 2: Understand how to receive and transfer telephone calls – 2.1 Describe how to identify callers and their needs Identify callers needs Start with open questions‚ use active listening‚ don’t interrupt the caller. Clarification of actual situation/facts Ask pertinent questions‚ go over what the caller has said and ask if this is right. Find out what user knows already Ask what information was previous given‚ have respect for the callers attitude without adopting it. Transition providing
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also contains the packet number. Why can the data transmission rate across a network vary? Data transmission rate across a network can vary for several reasons. Some are given below: 1) The transmission media: The transmission media used to transmit the data across a network is an important factor that can limit the transmission rate. If a fast medium such as fiber optic cables are used then the transmission will be faster. However if a slower medium such as telephone cables are used then obviously
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Morse code . Telecom Developments Morse invention followed by the historical founding by graham bell in the 1876 when he was researching on speech and hearing led him to invent a device that named the telephone which was able to transfer voice over pair of wires by using analogy signals to other short distance location by using copper wire because
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using TCP/IP Public or private • Runs over any packet-switched network VoATM (voice over ATM) VoDSL (voice over DSL) Data connection types carrying VoIP signals • T-carriers‚ ISDN‚ broadband cable‚ satellite connections‚ WiFi‚ WiMAX‚ cellular telephone networks IP Telephony Internet telephony • VoIP relies on Internet • Advantage: breadth and low cost Private lines can also carry VoIP calls • Effective and economical • Network congestion control capabilities Better sound quality Non-Data
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Checkpoint: Signals IT/242 July 12‚ 2012 Checkpoint: Signals Audio or voice supports applications based on sound‚ usually of the human voice. Primarily used in telephone communications Audio or voice signals also are used in other applications such as voice mail‚ radio‚ telemarketing‚ and teleconferencing. Voice quality is characterized mainly by its bandwidth used‚ the higher quality sound of course using the most bandwidth (Stallings‚ 2009). With voice signals the most effective
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E_Mail_is_Better@Communicating.net Before telephones the only way to communicate with each other was to write letters. It took days before the letter got to the recipient and it took days for the writer to get the reply. Then telephones were invented and conversations became instant. Most people loved the telephone and its usefulness but some enjoyed and missed writing letters. Luckily E-mail was invented which allows people to write letters and send and receive them instantly. E-mail is a very
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Comparison of Land Line Telephones vs. Cell Phones What would man do without the telephone? The telephone has made the world a much smaller place for everyone. Not only that‚ it has become ubiquitous in the world. The telephone has evolved as well. We now have phones we can carry with us where ever and whenever we choose. But what of the necessities of telephone use can we live with in this world of ever changing technology? Let’s talk about the history of the telephone. In the 1870’s‚ two
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CUSTOMER SERVICE POLICY FOR THE TELEPHONE All telephone calls shall be answered promptly and in a professional and courteous manner in accordance with the DHHS guidelines for responding to telephone calls. Guidelines for the Telephone Please remember that when “the telephone rings three‚ it rings for thee.” Answering the telephone is every employee’s responsibility throughout the DHHS. As a general rule‚ telephones should be answered within three (3) rings and it becomes each employee’s job to
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Phoenix July 31‚ 2006 Huffman Trucking Company Telephony Paper Communication in a business is the key to success. Interpersonal communication is very important in today ’s often technologically anonymous society. An assessment as to the current Telephone Communication Systems configurations at all four state area locations was made. Recommendations for improvements will be noted after the discussion of the current systems in order of state‚ followed by specific locale. Located in Los Angeles‚
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subscribers – almost half of the global population (para. 2). While telephones have been used in virtually every household for decades people were tied to the telephone and the telephone was tied to a specific location. Telephone booths were a common sight. With cell phones‚ the phone goes with the user‚ everywhere. No longer do teens have the excuse “I couldn’t find a phone” when they are late for curfew even though telephone booths are almost non-existent. If the teen does not have a cell phone
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