4.709 Operations Management Individual Assignment Lecturer: Mr. Ray Ninow Bhawana Vohra – ID No. 20140195 Total words: 1869 1. Custom Fabricators Company (a) The balance of Customer Service and Resource utilization Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. Customer Service is defined by three
Premium Customer service Customer Good
1. GENESIS OF ‘THE GOAL’ The Goal is about science and education. The author believes that these two words have been abused to the extent that their original meanings have been lost in a fog of too much respect and mystery. Science for him is not about the secrets of nature or even about truths. Science is simply the method to try and postulate a minimum set of assumptions that can explain‚ through a straightforward logical derivation‚ the existence of many phenomena of nature. For example the
Premium Operating expense Expense Capacity utilization
Operational Management Simulation on Benihana Case 1. What were the take aways and what did you learn? 2. What would you do differently next time? There are many performance indicators for the success of a business. This include brand identity‚ reputation‚ innovation‚ leadership‚ productivity‚ process management‚ customer satisfaction‚ and quality to name a few. Management at Benihana can achieve maximum profitability by maximizing utilization‚ throughput time‚ making use of batching‚ designing
Premium Profit maximization Profit
MGT 502 Final Review Questions 1. List and explain the three ways to decrease process throughput time. 1) Perform activities in parallel a. A serial approach results in the throughput time for the entire process being the sum of individual steps plus transport and waiting time between steps. Using a parallel approach can reduce throughput time by as much as 80 percent and produces a better result. 2) Change the sequence of activities b. Altering the sequence of activities
Premium Management Quality control Control chart
Introduction What Is the Definition of Quality Management? Basically Quality management is a process of making sure that the product or service meets a certain quality‚ specification or standards. In the approach towards Quality Management there are many things that need to be considered. Consideration such as management activities and functions. The same consideration is involved in determination of quality policy and its implementation through means such as quality planning‚ quality assurance
Premium Management
It is usually stated that ‘the structural decisions items of an operations strategy reflect the hardware of the firm‚ while the infrastructure decision areas represent the firm’s software’. Comparing structural decisions with the hardware of the firm and the infrastructure decisions as its software‚ it shows that the structural decisions are very important and the firm cannot exists without them because without a hardware computer would not exist and the software would have nothing to run on. Structural
Premium Management Organization New product development
Table of Contents 1. Introduction 1.1 Background of the report: We have selected Huawei Technologies Company Limited for our MIS project. We selected Huawei Technologies Company Limited because this is a Chinese company .At first we selected Citycell (Telecom Operator)‚ but when we visited City cell we learnt that City-cell is now using Huawei product‚ and Huawei is a Chinese company. We know about the quality of Chinese product. Most of the Chinese product can not make people happy or satisfied
Premium Database management system Database Computer network
test1. The four decision areas in operations management are: A) Planning‚ technology‚ inventory‚ control B) Process‚ quality‚ capacity‚ inventory C) Process‚ quality‚ technology‚ capacity D) None of these 2. Capacity decisions: A) Include forecasting and scheduling B) Include inventory control C) Require management of personnel D) None of these 3. Inventory decisions and control systems involve: A) Determining what to order‚ how much to order and when to order B) Tracking the flow of
Premium Management W. Edwards Deming
Eagle Machine Company Eagle Machine Company (EMC)‚ an organisation with sales totalling $72 million and engaged in manufacturing speciality restaurant equipment is in crisis due to decline in sales and increased costs. The president of the EMC had called up a meeting with his managers to explain the sense of urgency and clearly mentioned the goals of increasing the profit by 5% and sales revenue by 20%. With $43.2 million spend every year on her purchases and $12 million locked up in inventory
Premium Supply chain management Inventory
Assignment Project is a catalog of human thought on life’s most important questions. We are enlarging the scope of our project and this site is currently under development. Bangladesh is a developing country. In Bangladesh project management is very crucial task in the government institution and government officials. In case of Bangladesh project procedures is very lengthy process. In this concern project planning and implementation is very lengthy because of cultural heritage manpower unavailability‚ unaware
Premium Project management