Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
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2013 Critical Evaluation of the Role of MNCs A Brief Study on Reckitt Benckiser Department of Marketing | University of Chittagong A Term Paper on Critical Evaluation of the Role of MNC: A Brief Study on RECKITT BENCKISER S UBMITTED TO : Mohammed Shahedul Quader Assistant Professor Department of Marketing Studies and International Marketing University of Chittagong S UBMITTED BY: Md. Mahmodul Hasan Rone Id- 08304034 Session: 2007-08 Department of Marketing Studies
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NOTE 1: A candidate with a MBA in Operation Management would be able to look after a factory or other operations of the factory in a better manner as compared to others due to their competency and knowledge regarding handling the operations of an organization.Depending on the type of organization‚ one might be responsible for a few activities / regions in the initial stages and consequently growing up to handling broader areas. This career involves handling a few plants/ vendors initially
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Executive summary: The term paper is done in order to evaluate the suitable stock to invest among the five companies Eastern Lubcricants Blenders Limited‚ Barakatullah electro dynamics limined companies listed at Dhaka Stock Exchange operating under fuel & power industry by following the TOP-DOWN approach to draw a clear picture about their financial position and will work as a investing decision guideline for an investor looking towards these companies. The paper is done therefore from three
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enterprises the need for the practice of operations management cannot be forgone. Operations management is very important in business operations since it forms the heart of the organisation by controlling the system of operation. Operations management deals with the design‚ operation‚ and improvement of the systems that create and deliver a firm’s primary products and services. Like marketing and finance‚ operations management is a functional field of business with clear management responsibilities.
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effective Quality Management in the form of company practices that have been replicated all over the World by major organisation’s to date. Toyota engages a stringent management system based on founding principles of operations management and excellence‚ such as the Toyota Production System (TPS). By spearheading such programmes‚ Toyota has enjoyed substantial growth and worldwide success. Throughout this assignment I shall explore the importance of Toyota’s operations management schemes and measure
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CHAPTER 1 INTRODUCTION 1.1 INTRODUCTION Project management is the application of knowledge‚ skills‚ tools‚ and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project. Project risk management includes the processes concerned with identifying‚ analyzing‚ and responding to project risk. It includes maximizing the results of positive events and minimizing the consequences of adverse events. Generally‚ risk is a choice in an environment rather
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of BMW automobile production in the Dingolfing plant….3 4. Differences between service and manufacturing operations….5 5. Operations strategy of BMW….6 6. Operational objectives for automobile production in Dingolfing plant….7 7. Design….8 7.1 Process design….8 7.2 Product design….8 7.3 Designing an car in BMW….9 7.4 Evaluating and improving the design…9 7.5 Simulation and prototyping in design of the BMW’s….9 8. Design of the operation process of automobile production in the Dingolfing
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Quality – term used by customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations
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OPERATION MANAGEMENT INTRODUCTION: KFC is one of the largest franchise company. One of the branch of KFC consists of 100 employees. This business report critically underpin the issues which emerge during the processes‚ designs and supply chain of the business. It will also unveil that how can KFC become the market leader and gain the competitive advantage over all the rivals. It also reveal that brand name like KFC can increase the productivity‚ market share avoid wastage
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