Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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INDUSTRIAL AND MANAGEMENT ENGINEERING PROFESSORS Chatterjee Jayanta Mittal A K Kripa Shanker Sharma N K Sharma R R K (Head) Sinha Arun P Varman‚ Rahul jayanta mittal ks rrks asinha rahulv 7858 7345 7683 7172 7782 7970 VISITING FACULTY Sarkar Runa Sengupta R N Phani B V Singh Anoop runa raghus 6608 6607 ASSISTANT PROFESSORS Peeyush Mehta pmehta 6647 nksharma 7622 bvphani anoops 6606 7679 ASSOCIATE PROFESSOR Bansal‚ Veena Swami Sanjeev Convenor‚ DUGC Convenor‚ DPGC Faculty Counsellor:
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1. Executive Summary A ll organizations possess operations functions of some sort because every one of them provides product and or services to its customer. According to Slack‚ Chambers & Johnston (2010)‚ the operations function actually ranks as one of the three core functions in any company. As a central function in any organization‚ it produces the output required that the company needs to stay in business. What makes operations management so important is the critical role it plays in making
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marketing and finance systems but studies proved that its more effective if you also have a well-designed operation management(production/service) system. The most important key point to design an operation system Design of goods and services Managing quality Process and capacity Location strategy Layout strategy Human resources and job design Supply chain management Inventory management Scheduling Maintenance We will focus in this case on the layout factor and how it can improve the
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productivity and knowledge by 50% Operations management- the science and art of ensuring that goods and services are created and delivered successfully to customers. Planning Directing Controlling Organizing Government regulations- California 2006 Increase mpg standard for all vehicles or pay fine Lots of hybrids sold but companies that didn’t have hybrids couldn’t sell (gm‚ ford‚ Chrysler) Why is operations management important Heart of organization Operations are task that create value
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| Long Term Capital Management and the Hedge Fund industry | | | | | | Introduction The Hedge fund industry is surrounded by much controversy and debate; and that for many years. Lack of oversight‚ excessive returns‚ unclear impact on the market and more‚ are all subjects of concerns for market participants and the public. According to Priya Jestin on Hedge Fund Street‚ “on an average day‚ between 18 and 22 percent of all trading on the New York Stock Exchange is related
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reallocating resources differently within the business. The proven success of job specialization lies in the fact that: it is a detractor to others who are thinking about entering your industry because it successfully creates barriers to entry. it leads to groupthink. it adds efficiency to the business ’s operation by identifying tasks that some do better than others. it avoids the pitfalls of division of labor‚ where workers become removed from thinking conceptually about the business. Specialization
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Role of Operations Management This paper describes operations management and how it is applied in the banking field. Operations management is fundamental for any business seeking a competitive advantage in productivity. The role of operations management is to efficiently and effectively produce quality goods and services to create wealth. Bank operations management is the foundation of banking. Processing daily transactions‚ controlling and managing trades and sales and supporting front and back
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EVENTS MANAGEMENT Resource Guide Glenn Bowdin UK Centre for Events Management Leeds Metropolitan University August 2003 Published by the Learning and Teaching Support Network (LTSN) for Hospitality‚ Leisure‚ Sport & Tourism Resource Guide: Events Management Resource Guide in: Events Management CONTENTS Introduction ....................................................................................................................................... 5 Teaching Events Management
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COMPETITIVENESS‚ PRODUCTIVITY‚ AND JOB QUALITY IN THE PAKISTAN GARMENT INDUSTRY by MAJYD AZIZ EX-CHAIRMAN‚ SITE ASSOCIATION OF INDUSTRY MEMBER MANAGING COMMITTEE‚ EMPLOYERS’ FEDERATION OF PAKISTAN [Presented at the South Asian Subregional Meeting on Competitiveness‚ Productivity‚ and Job Quality in the Garment Industry‚ organized by ILO‚ in Kathmandu‚ Nepal‚ September 25-26‚ 2001 PRELUDE: The Asian countries have been a formidable source of mass-scale and affordable
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