MUMBAI‚ INDIA CALL CENTER: RECOMMENDATIONS FOR INCREASED PRODUCTIVITY Submitted to: Sharon Johnson‚ Vice President On July 14‚ 2005 Submitted by: Justin Sheets‚ Operations Director INTRODUCTION At your request‚ I have investigated the circumstances behind the diminished call capacity‚ operational mistakes‚ and customer complaints originating out of the call center in Mumbai‚ India. As internal records detail‚ these issues have continued to affect the call center and remain unmitigated
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was under siege of a terrorist attack on the ill-fateful eve of 26th December 2008. The rampage that went on for a period of four days claimed as many as 160 lives‚ both Indian and foreigners. The attack exposed India’s vulnerability to terrorism. Taj Mumbai that stayed ablaze for almost two days and three nights now stands symbolic of the tragic events of that day. During the attack on Taj Mumbai‚ a total of 31 people died and about 28 were injured. Post the attack the world became aware of what
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The Father of American Terrorism By Ken Chowder Many historians believe that the pre-Civil War antislavery activist John Brown would be considered the first American domestic terrorist. Terrorism is defined as using fear through violence to achieve a goal‚ especially for political purposes. It is obvious that Brown had these qualities. Even before coming into light as an antislavery extremist he had an incident at his home where he barricaded himself and two of his sons with muskets to avoid
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1 M.A.PART - I ECONOMIC PAPER - I MACRO ECONOMICS 1. Basic Macroeconomics Income and spending – The consumption function – Savings and investment – The Keynesian Multiplier – The budget – Balanced budget : theorem and multipliers. Money‚ interest and income – The IS-LM model – adjustment towards equilibrium – Monetary policy‚ the transmission mechanism and the liquidity trap – Basic elements of growth theory : Neoclassical and endogenous. 2. Behavioural foundations of Macroeconomics
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the world of peace and liberty‚ the United States faced a huge burden of terrorism threat. The government administration and the law enforcement agents fight everyday to secure and protect the citizen of the United States against religious activist groups and other groups of terrorism such as: al Qaeda‚ ISIS‚ Islamic States‚...etc. So‚ the government had established a counter-terrorism program to secure U.S. soil from terrorism threat‚ and to identify any threat before it occurred in the United States
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is to give a brief overview on history of terrorism and how it impacts the United States. Additionally‚ this paper will provide some insight on the previous and current presidential administration’s attempts to protect this great nation from terrorist acts Introduction Ever since the Al Qaeda’s attack of September 11‚ 2012‚ against the United States‚ our nation has implemented counterterrorism policies to combat jihadist terrorism. Sadly terrorism is not a phenomenon. This paper will take
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The psychological explanations of why terrorism occurs in the first place can be taken advantage of to reduce overall terrorism in society. If an in-group changes its personal beliefs and values‚ an individual’s personal beliefs will change to match that of the collective self. If a terrorist group can change its collective beliefs
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An Overview of Cyber Attack and Computer Network Operations Simulation Ian Chapman‚ Mélanie Bernier Centre for Operational Research and Analysis Defence Research and Development Canada Ian.Chapman@drdc-rddc.gc.ca Melanie.Bernier@drdc-rddc.gc.ca Sylvain P. Leblanc‚ Andrew Partington Computer Security Laboratory Royal Military College of Canada Sylvain.Leblanc@rmc.ca Keywords: Overview‚ Survey Paper‚ Cyber Attacks‚ Cyber Warfare‚ Computer Network Operations Cyber attacks have the potential to be
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The Attack on Pearl Harbor By: Jess Bowen Thesis Statement The attack on Pearl Harbor was an important event not only in World War II‚ but in American history because the attack was the reason the United States entered the war and through their victory in the war‚ made the world as it is today. Outline I. Introduction/ Thesis II. Background to attack A. Anticipation to war 1. Japan vs. China 2. Tensions
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symptoms of panic attack are shortness of breath‚ racing heart‚ chest pain‚ shaking‚ choking feeling‚ sweating‚ feeling dizzy‚ losing control. Most of the symptoms are physical. Most people experience panic attacks without dealing with further complications‚ however‚ there are some people who develop panic disorder as a result of a panic attack. The symptoms of panic disorder are repeated panic attacks‚ changes in behavior‚ persistent anxiety and worry about having more panic attacks. The causes for
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