Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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beliefs about one group of people and assigns them to everyone in that group (The Quad News‚ 2010). We cheat ourselves from ever getting to know a person for who they are as an individual. At worst stereotyping can turn into such things as racial profiling and other discriminatory things. We have all been stereotyped
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Positive and Negative Impacts of Tesco Tesco was founded by Jack Cohen in 1919‚ and grew at a mind-blowing pace‚ by 1939 there were 100 stores located across the country; since 1990 Tesco has expanded it’s store locations‚ and selling varieties. Nowadays Tesco is one of the leading grocery and general merchandise retailer chain in the world. Covering 14 countries in Asia‚ Europe and America. It has a market share of 30% in the UK‚ and is considered as a monopoly; this has bought negative
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Porters 5 forces on Tesco: Porter’s five forces look’s into the external factors impacting on a company. Competitive Rivalry: Tesco’s has a very high competitive rivalry in many aspects of the market from some major competitors in the food retail Industry like Asda‚ Sainsbury‚ Morrison and Waitrose. They compete with one another through price‚ product and promotions periodically. Tesco’s express’ main rivals are the Sainsbury local and the Co-op one way in which they compete with Tesco’s
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• Offender profiling is only a part of criminal investigative analysis and is not treated as a single entity of investigation‚ instead as part of an interrelated behavioural investigation. However‚ this technique is not widely used in Australia‚ as there are only four members of the International Criminal Investigative Analysis Fellowship (ICIAF) that work in conjunction with the police‚ mostly within the serial cases of a violent/sexual nature‚ it is widely used in America possibly due to their
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Anzhela Kryvych W1415168 Question 1. Tesco PLC is a British multinational grocery and general merchandise retailer as well as retail baking and insurance services provider in the UK‚ China‚ the Czech Republic‚ Hungary‚ the Republic of Ireland‚ India‚ Malaysia‚ Poland‚ Slovakia‚ South Korea‚ Thailand and Turkey. Question 2. The financial statement of the Tesco PLC have audited for the financial year ended 23 February 2013 which includes the Group income statement‚ the Group statement of comprehensive
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Stakeholdermap.com. 2014. Stakeholder Analysis | How to analyse Stakeholders. [online] Available at: http://www.stakeholdermap.com/stakeholder-analysis.html [Accessed: 14 Mar 2014]. Stewart‚ J. 2014. What is the official Mission Statement for TESCO PLC? - Yahoo Answers. [online] Available at: http://uk.answers.yahoo.com/question/index?qid=20090515031100AALsbxi [Accessed: 14 Mar 2014]. Tesco.ie. 2014. Managing CR: Corporate responsibility committee - Tesco Corporate Responsibility Review 2008. [online]
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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have been asked to undertake a strategic environmental analysis of the UK’s grocery retail. The industry will be analysed in the context of the macro environment‚ consisting of political laws‚ economic regulations‚ social customs/trends and technological standards (PEST Analysis). But in order to cover all the important factors that may effect the environment of any business‚ I will be using a larger and more effective anagram of the PEST analysis‚ which is LE PEST C (legal‚ ecological‚ political‚ economical
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