1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
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Case Study 1 – Harry goes it alone Harry was really bored with his job as second chef in a top-of-the-market hotel. He was also tired of being ordered around by the manager and the head chef. He never liked taking orders and had always hoped to use his talents preparing food for customers in his own restaurant. The main problem was his lack of business experience. Harry had just been to a business conference with a friend of his and had been interested in the franchising exhibition there. One
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Tesco PLC International Tesco was founded in 1919 in London by Jack Cohen. Since then the business has grown rapidly and now operates in 14 markets across Europe‚ North America and Asia. Tesco employs over 500‚000 people and serves millions of customers every week. A significant focus that the business has is to do the right thing for customers‚ employees and the local communities which they serve. They have a vision of being highly valued by customers‚ communities‚ staff and shareholders‚ as
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Tesco & Oxfam Oxfam The two companies I have chosen is Oxfam and Tesco; Tesco’s is one of the biggest companies in the world and is known very well through out the whole of England. The charity I have chosen is Oxfam and the reason I chose this is because it is a well-known charity and company through out the whole of England‚ the charity is working in 94 countries worldwide to help fight poverty. Oxfam was founded in 1942 in oxford; the charity also helps with disaster relief. Oxfam is a Voluntary
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Susan Monro‚ Service Consumer Case Study [Pick the date] 1. Identify each of the services that Susan Monro has used or is planning to use. Categorized them according to the nature of the underlying process. 1. Susan Monro lives in an apartment she shared with three other students. 2. She checks the internet for the local weather forecast. 3. She drops a letter in the mailbox. 4. She rode the bus towards the school. 5. She opted to buy breakfast at the university. 6. Susan attended the lectures
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CONTENT TABLE 1. EXECUTIVE SUMMARY 3 2. INTRODUCTION 4 3. EVALUATION 4 3.1 Organisational Boundaries 4 3.2 Organisational environment 6 3.2.1 Analysis of the main forces affecting the profitability of industry sectors of WT/EAO 6 3.2.2 Analysis of the competitors of WT and EAO (using Greenley’s framework) 7 3.2.3 Analysis of the far environment 9 3.3 Organisational Culture 10 3.3.1 High-profile cultural symbols at WT and EAO 10 3.3.2 Low-profile cultural symbols at WT and EAO 10 3.4
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The balanced scorecard is a business simulation with the sole objective of help you make decisions based on understanding the systematic linkages between operations in an organization as they pertain to the four components of the balanced scorecar Case: Sentra a) What were the key points that were critical to survival in the exercise? Forecast target for each measures which provides specific targets for assessing progress along the business unit’s strategic trajectory. Formulation of a
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Dear associates and Tesco customers‚ we are pleased to announce this event for open. I had a dream of Tesco being worldwide‚ easy and always accessible anytime everywhere. And now more than ever we are close this dream. My name is Terry Leahy‚ the CEO of Tesco and ever since I took over this company I knew that I wouldn’t be easy. Last year our shares diminished by a staggering 20%! But we are set to change that! As of next year we will have 20.000 new co-workers‚ this is due to our vision of
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Case management services were provided through a face to face meeting in Fullerton. Present at the meeting were WYP (Wraparound Youth Partner) Andy Ngo and the youth. WYP checked in with the youth. The youth came back from school and ate lunch. The youth is excited about boxing‚ but would like to reschedule going to boxing for another day. The youth does not have boxing shorts and gloves. WYP Ngo encouraged the youth to just try it out. WYP Ngo encouraged the youth to visit the site. WYP Ngo explained
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Investments Case Study 1- Beta Management Company Tanya Mengyao Tang Dylan William Sizemore Gaebulwe Seretse Business Purpose and Clients of Beta Management The main business purpose of Beta Management is to “enhance returns but reduce risks for clients via market timing‚” which is also one of their stated goals. Thus‚ Ms. Wofle aims to invest in the index during bull markets and exit from the index during bear markets. Ms. Wolfe‚ a market strategist‚ picked the name Beta Management to align to
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