Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Tesco‚ corporations‚ society and consumers In this essay we are going to start to look closer at what is important for a business and what is important for society. We are going to look closer at Corporate Social Responsibility (CSR)‚ and find out what it means for a business and society. Some businesses‚ especially big businesses‚ shape many aspects of our lives. Some are around us all the time. Some have turnovers larger then a normal person can imagine. Some multi nationals have turnovers larger
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CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES IN DAVAO CITY A Thesis Presented to the Faculty of the Hotel and Restaurant Management College of Business Administration University of Mindanao Davao City In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Hotel and Restaurant Management Kimberly A. Grumo September 2013 APPROVAL SHEET This Business Research entitled “CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES
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Tesco & Oxfam Oxfam The two companies I have chosen is Oxfam and Tesco; Tesco’s is one of the biggest companies in the world and is known very well through out the whole of England. The charity I have chosen is Oxfam and the reason I chose this is because it is a well-known charity and company through out the whole of England‚ the charity is working in 94 countries worldwide to help fight poverty. Oxfam was founded in 1942 in oxford; the charity also helps with disaster relief. Oxfam is a Voluntary
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KEELE UNIVERSITY KEELE MANAGEMENT SCHOOL ACCOUNTING PRINCIPLES ESSAY 2013-14 MAN-40074 Essay title: Tesco Plc. 2012 Annual Accounts compare them with Sainsbury Plc. as appropriate Word Account: 1957 Student Name:SICHEN LU Student ID:1301529701 Module Leader: Professor Istemi Demirag Date of Submission: 2nd December 2013 Introduction Tesco was established in 1919 and now has become the largest retailer in the UK‚ the second largest retailer measured by profits
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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result‚ by 2003 the estimated number of food sales has reached to 40-50%. “Seven out of the top ten European retailers are now in Poland‚ and Tesco is the sole British representative.” When the Western European companies began to revolutionize Polish market‚ Tesco’s implemented similar strategy in Poland as it did initially in Eastern Europe in 1993. Tesco bought a chain of small supermarkets called Slavia. They did some significant improvements (visual appeal‚ operational standards‚ refurbishment
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Extension Counters. The Bank has a network of over 4055 ATMs providing 24 hrs a day banking convenience to its customers. This is one of the largest ATM networks in the country. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence. CUSTOMER SATISFACTION IN AXIS BANK CORPORATE SOCIAL RESPONSIBILITY (CSR): As an integral part of society‚ the Bank is aware
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