ABSTRACT Fast‚ accurate and relevant hotel services have been a great demand in a progressive place. This is because many investors or travellers from faraway places seek to find comfort in terms of their accommodation and stay in their certain destination. Our project is carried out to develop a mobile application called Jade Hotel Mobile Reservation. The purposes of building the Jade Hotel Mobile Reservation are for guests to make online reservations and for hotel personnel to manage reservations
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Employee Relations Emerald Article: Recruitment in small firms: Processes‚ methods and problems Marilyn Carroll‚ Mick Marchington‚ Jill Earnshaw‚ Stephen Taylor Article information: To cite this document: Marilyn Carroll‚ Mick Marchington‚ Jill Earnshaw‚ Stephen Taylor‚ (1999)‚"Recruitment in small firms: Processes‚ methods and problems"‚ Employee Relations‚ Vol. 21 Iss: 3 pp. 236 - 250 Permanent link to this document: http://dx.doi.org/10.1108/01425459910273080 Downloaded on: 28-11-2012
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Introduction This chapter presents the background of the study‚ statement of the problem‚ purpose of the Study‚ objectives of the study‚ research questions‚ scope of the study and the significant of the study. Background of the study Customer care was defined by Kotler (1998) as a service that one can offer to another which is essentially intangible and does not result in the ownership of anything but brings about customer delight and satisfaction. In other words‚ customer care is a service
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displays a clear idea about the required HR skills‚ knowledge and behaviour to lead the organization to successes. The HRP Map covering of 10 professional areas‚ 8 behaviours and 4 bands. Sarah Miles (2009)‚ CIPD organizational development director‚ said: "This is a complete rethink of professional standards‚ not just a simple face-lift‚ and that ’s not something you can turn around in a short time." Human resource professional areas describes what HRs need to know (knowledge) and what need to
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ranks among India’s ’10 Most Valuable (Company) Brands’‚ in a study conducted by Brand Finance and published by the Economic Times. ITC also ranks among Asia’s 50 best performing companies compiled by Business Week. ITC has a diversified presence in FMCG‚ Hotels‚ Paperboards & Specialty Papers‚ Packaging‚ Agri-Business‚ and Information Technology. While ITC is an outstanding market leader in its traditional businesses of Cigarettes‚ Hotels‚ Paperboards‚ Packaging and Agri-Exports‚ it is rapidly gaining
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of quality and integrity. Starting with Cotton Trading‚ Hashoo Group of Companies today boasts the only chain of Five -Star Hotels in Pakistan namely The Pearl Continental Hotels chain and the Karachi Marriott and the Islamabad Marriott Hotels with presence in all the provincial capitals and the Federal Capital except one. Today‚ Hashoo Group of Companies besides hotel industry encompasses oil and gas exploration‚ mining‚ ceramics‚ pharmaceuticals‚ tourism and travel. It also has considerable investment
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HR Metrics for Employee Engagement Submitted by: Abhishek Bansal (A003) Pranav Kamath (A012) Aanchal Maria (A018) Kritika Thakur (A029) Contents INTRODUCTION ...................................................................... 3 EMPLOYEE ENGAGEMENT ...................................................... 4 HR METRIC ............................................................................ 5 HR METRICS & EMPLOYEE ENGAGEMENT .............................. 6 Annexure ......
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FIVE STAR HOTELS CORPORATE SOCIAL RESPONSIBILITY PROGRAMMES AND THEIR IMPACT ON SOCIETY Kathurima Jane Mutimbi – M.Sc Department: Hospitality Management Supervisors: Dr. Alice Ondigi Dr. Godfrey Olukoye (Late) Corporate Social Responsibility‚ otherwise known as CSR‚ has been defined as the continuing commitment by businesses to contribute to economic development while improving the quality of life of the workforce and their families‚ as well as the local community and society. Studies have shown
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Ensuring a Barrier- Free Access for Differently-Abled Hotel Guests – A Case Study Introduction Disposable income‚ leisure time and safety environment are three fundamental requirements for a traveller who wishes to travel away from their usual place of work. At present‚ there is a growing trend of ‘Silver Hair’ market travels in the hospitality industry. The economists‚ sociologists and scholars indicate this tendency will set to rise in the near future due to the growth of world aging population
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HR Change Human Resources were asked by the CEO‚ to conduct a broad assessment and analysis of current Human Resource functions‚ practices‚ and responsibilities. HR was asked to evaluate various aspects relating to the human resource functions as they currently exist in the organization and produce this report which recommends organization‚ staffing‚ and functional improvements in human resource management. Listed below are approaches utilized in the study of Human Resources services. Primary
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