YakkaTech Ltd. 1. What symptom(s) in this case suggest that something has gone wrong? 2. What are the main causes of these symptoms? 3. What actions should TakkaTech executives take to correct these problems? YakkaTech is an information technology services‚ they were well known and had a good service‚ but overtime they started to receive a lot of complaints. They had a hard time to address this issue and to identify where it started as well. The first symptom to address that something was wrong
Premium Customer service Customer Employment
Harvard Business Case Cabo San Viejo: Rewarding Loyalty 1. What are the characteristics of Cabo San Viejo‘s customer base? In general the customer base in summer differs slightly from the one rest of the year due to reductions in price to maintain optimum occupancy levels. 70% to 80% of the guest are female‚ affluent and middle-aged. 82% of the guests base have a household income of over $150K‚ however‚ in winter the percentage of guests with HHI > 150K drops to 59%. Palm Springs summer
Premium Loyalty program The Guest Good
CHOCOBAN LTD. Chocoban is a well-established producer and marketer of the finest boxed chocolate and was started ten years ago by two partners‚ Henry See and John Juan. Prior to their partnership‚ Henry was marketing vice-president while John served as comptroller in a candy company with national distribution. The two men agreed at the outset that Henry would handle distribution and marketing and John would look after production‚ accounting and company finances; overall planning and major decisions
Premium Chocolate Cocoa bean Theobromine
Case 11-6 Lessee Ltd. Lessee Ltd.‚ a British company that applies IFRSs‚ leased equipment from Lessor Inc. on January 1‚ 2007‚ for a period of three years. Lease payments of $100‚000 are due to Lessor Inc. each year. Other expenses (e.g.‚ insurance‚ taxes‚ maintenance) are also to be paid by Lessee Ltd. and amount to $2‚000 per year. The lessor did not incur any initial direct costs. The lease contains no purchase or renewal options and the equipment reverts back to Lessor Inc. on the expiration
Premium Lease Finance lease
The Decision-Driven Organization Harvard Business Review – June 2010 The subject discussed in the article “Decision–Driven Organization” is that structural reorganizations should be done based on the decisions that matter the most to the organization instead of the goals that the organization is trying to reach. The coauthors stressed on how important this issue is and that it should be taken into consideration by organizations while preparing for reorganization since. As shown in the examples
Premium Decision making Management Structure
BUS 435 Business Plan for a Opening a Trade School Table of Contents I. Executive Summary 3 II. Description of the business 4 III. Marketing 5 IV. Research‚ design‚ and development 9 V. Operations segment 10 VI. Management 12 VII. Financial forcasting 14 VIII. Harvest strategy 16 I. Executive Summary This business plan is to open a door for young adults that want to learn a trade and earn their way in life. Not all high school aged students are eager to go onto a college or
Premium High school Vocational school Secondary education
These numbers were obtained though historical analysis done by HMC and third-party analysts. b) HMC has as one of its objectives to maintain the endowment’s long-term purchasing power. By focusing on real returns‚ it gives the concerned parties at Harvard a clear view over the purchasing power’s growth of the endowment. c) From Exhibit 11 we can see that domestic and foreign equity yields the same real return‚ with a slightly higher standard deviation for the latter one. This would imply that they
Premium Investment Standard deviation
GREEN OX Overview In the fall of 2003‚ the new products division of Palmer Jackson‚ Inc.‚ a Cincinnati-based food and beverage manufacturer‚ successfully perfected a technique for dissolving common antioxidants such as Vitamin E and Selenium into high-glucose beverages. The result was a new line of sports beverages with the added benefit of antioxidants. While the medical community was far from unanimous in its opinion of the benefits of antioxidants‚ some reputable studies linked the use of these
Premium Antioxidant Coffee Grocery store
The bottom of the economic pyramid concept has pros and cons alike. From a business perspective there are vast untapped markets sitting there waiting for someone to take hold. Unfortunately‚ the limitations of entering new global markets make it difficult and possibly unsafe for companies to tap some markets. The obvious potential to add a new source of revenue should be tempting for large companies who have the means to attempt breaking into a new market. Overcoming the “red tape” per say has
Premium United States Developed country Economics
Cipla 2011‚ Harvard Business Case‚ March 27‚ 2012 1°) Since AIDS was identified in 1982‚ various entities have been aiming at limiting the expansion of the pandemic. However each of these entities has had a different role and thus different results: * The World Health Organization has had a critical role through the coordination of the different actors involved. It has obtained significant results in terms of treatments coverage in the last few years. Its action has been completed by the UNAIDS
Premium Patent Developed country AIDS