Table of Contents People 3 Employees 3 Achievements and Rewards 4 Training and Teamwork 5 Recruiting 5 Motivation and Work Life 5 Customers 6 Customers and Society 6 Service Delivery Processes 7 Process Complexity 8 Levels of Financial Services 10 Level of Service Customization 10 Internal Support Processes 11 Customer Involvement 12 What is Physical Evidence? 13
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Enron: The Smartest Guys in the Room The Enron scandal‚ revealed in October 2001‚ eventually led to the bankruptcy of the Enron Corporation‚ an American energy company based in Houston‚ Texas‚ and the de facto dissolution of Arthur Andersen‚ which was one of the five largest audit and accountancy partnerships in the world. In addition to being the largest bankruptcy reorganization in American history at that time‚ Enron was attributed as the biggest audit failure. Enron was formed in 1985 by Kenneth
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INTRODUCTION Are natural resources a "curse" or a "blessing"? Many recognize the opportunities natural resources provide for economic growth and development and thus the challenge of ensuring that natural resource wealth leads to sustained economic growth and development. Still many countries are cursed by natural resources wealth. (Frederick van der Ploeg‚ 2011) The Niger delta is situated around the southernmost part of Nigeria‚ which is located in the south- south District of the southern region
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INTERNATIONAL JOURNAL OF BASIC AND APPLIED SCIENCE Insan Akademika Publications P-ISSN: 2301-4458 E-ISSN: 2301-8038 Vol. 01‚ No. 02 Oct 2012 www.insikapub.com Significance of 2006 Head Counts and House Census to Nigerian Sustainable Development Kofo A. Aderogba Department of Geography and Environmental Sciences Tai Solarin University of Education Ijebu-Ode‚ Ogun State‚ Nigeria kofoaderogba@yahoo.com Key words Population census‚ Limitations‚ Sustainable development‚ Virtues‚ Nigeria Abstract
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Enron Case Study [pic] Part A: Problem Focused Analysis and Recommendations. 1. Brief Case Background. List key events‚ use timeline. Case Background At one time Enron was one of the world’s largest producers of natural gas‚ oil‚ and electricity. It also appeared to be one of the most profitable companies‚ taking shareholders from $19.10 in 1999 to $90.80 by the end of 2000. Enron’s top management answered to a Board of Directors whose responsibility was to question and challenge new partnerships
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ES_TBL_7/1 17/8/04 7:40 pm Page 1 Chapter 1 Enter the Triple Bottom Line John Elkington In 1994‚ the author coined the term triple bottom line. He reflects on what got him to that point‚ what has happened since – and where the agenda may now be headed. The late 1990s saw the term ‘triple bottom line’ take off. Based on the results of a survey of international experts in corporate social responsibility (CSR) and sustainable development (SD)‚ Figure 1.1 spotlights the growth trend
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Broadcast Television __________________________________________________________________ This chapter will prepare students to trace the development of television describe the evolution of the networks explain the impact of the Telecommunications Act of 1996 detail the implications of the digital age for broadcast television explain how television ratings are formulated describe the departments of the television industry and how programs are produced Chapter main points Electronic television
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Meghan Deichert‚ Meghan Ellenbecker‚ Emily Klehr‚ Leslie Pesarchick‚ & Kelly Ziegler Strategic Management in a Global Context February 22‚ 2006 1 Industry Analysis: Soft Drinks Barbara Murray (2006c) explained the soft drink industry by stating‚ “For years the story in the nonalcoholic sector centered on the power struggle between…Coke and Pepsi. But as the pop fight has topped out‚ the industry ’s giants have begun relying on new product flavors…and looking to noncarbonated
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SOCIO-ECONOMIC AND DEMOGRAPHIC FEATURES OF KIDNAPPING IN NIGERIA: AN ANALYTICAL STUDY Abstract This study analyzed and reviewed the Nigerian print media coverage of kidnapping cases between 2005 and 2011. The focus of the study was to determine socio-economic and demographic features of kidnapping in Nigeria. Content analysis was adopted for the study as well as use of frequency tables for analysis of data. Anomie theory of crime based on Robert K. Merton’s analysis of Durkheim’s theory provided
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Public Relations Review 37 (2011) 226–232 Contents lists available at ScienceDirect Public Relations Review The Gulf Coast oil spill: Extending the theory of image restoration discourse to the realm of social media and beyond petroleum Sidharth Muralidharan ∗ ‚ Kristie Dillistone‚ Jae-Hwa Shin The University of Southern Mississippi‚ United States a r t i c l e i n f o a b s t r a c t The explosion of Transocean’s Deepwater Horizon‚ an oil-rig licensed to BP‚ set in motion a chain
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