ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD (Department of Business Administration) TOTAL QUALITY MANAGEMENT (890) CHECKLIST SEMESTER: SPRING 2011 This packet comprises the following material: 1. Text Book (one) 2. Course Outline 3. Assignment No. 1‚ 2 4. Assignment Forms ( 2 sets ) In this packet‚ if you find anything missing from the above mentioned material‚ please contact at the address given below: Mailing Officer Services Block No. 28 Allama Iqbal Open University
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CHAPTER Total Quality Management Before studying this chapter you should know or‚ if necessary‚ review 1. 2. Trends in total quality management (TQM)‚ Chapter 1‚ page Quality as a competitive priority‚ Chapter 2‚ page 5 LEARNING OBJECTIVES After studying this chapter you should be able to 1 2 3 4 5 6 7 Explain the meaning of total quality management (TQM). Identify costs of quality. Describe the evolution of TQM. Identify key leaders in the field of quality and their contributions. Identify
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new restaurant in every three hours Total Quality Management in McDonalds Total Quality Management is an enhancement to the traditional way of doing business. It is a proven technique to survival in the world class competition. Only by actions of the management will the culture and actions of an entire organization be transformed .TQM is for the most part common sense. Analyzing the three words‚ we have Total= Make up the Whole Quality=Degree of excellence a product or service provides Management=
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Total Quality Management Notes UNIT I INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming‚ Juran and Crosby – Barriers to TQM. Introduction The definition of quality depends on the role of the people defining it. Most consumers have a difficult time defining quality‚ but they know it when they see it. For example‚ although
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Disadvantage of Total Instrument Operation Advantages -The first advantages is that total station can be a relatively cheap means of fast‚ high-precision measurements. -Total station needs line of site‚ but it does not need visibility of the sky. Total station can be used indoors‚ in a mine‚ or under tree cover that would not be suitable for GPS measurement. -Third‚ total station is suited to take ground measurements. Whereas GPS is best suited to grid or geodetic measurements‚ total station
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FIVE (5) relationships between leadership and quality in school. Give appropriate examples. (20 marks) Leadership style as the manner a leader leads‚ which is reflected in some of the things head teachers do which include: how they communicate leadership‚ exercise power and authority and the effect these have on teachers and other school staff members. Based on the above definition‚ leadership style may be described as the
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Bennis’ leadership qualities Warren Bennis‚ widely known as a modern leadership guru‚ has identified six personal qualities . Integrity Integrity means alignment of words and actions with inner values. It means sticking to these values even when an alternative path may be easier or more advantageous. A leader with integrity can be trusted and will be admired for sticking to strong values. They also act as a powerful model for people to copy‚ thus building an entire organization with powerful
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Express’ is synonymous with quality. It is recognized that the Federal Express Company a world leader in transportation area and information field. Federal Express can deliver packages overnight to almost anywhere in the world. Simultaneously‚ people can track packages at any time so that they can know where their goods are. (Neff & Citrin‚ 2001) As the good quality and services Federal Express provided‚ people like it‚ trust it and make it universally. Thus‚ a distinctive quality is vital to every organization
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Running Head: Total Quality Pioneers Total Quality Pioneers Paper Ashley Cleeves Quality Management And Productivitiy MGT/449 October 3rd‚ 2010 Zachary Owyang In this paper‚ I will explain quality and elements‚ and a description on how a quality pioneer’s use of total quality elements made the pioneer successful. I will also explain why the elements of quality are useful in today’s business world and what I foresee about the future of quality. Total Quality Management is
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BA9203 TOTAL QUALITY MANAGEMENT UNIT I INTRODUCTION TO QUALITY MANAGEMENT Definitions – TOM framework‚ benefits‚ awareness and obstacles. Quality – vision‚ mission and policy statements. Customer Focus – customer perception of quality‚ Translating needs into requirements‚ customer retention. Dimensions of product and service quality. Cost of quality. UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT Overview of the contributions of Deming
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