Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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organization in my free time‚ my volunteer work made it all change‚ and led to my decision for a career in human services. My first discovery of the human services field came when I volunteered at a community center for teenagers. These kids were mostly at-risk students in Howell‚ and they quickly noticed that I stood out from the volunteers who only stuck around to fulfill community service requirements. Rather than come and go‚ I stayed for years to better the lives of these
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Human Service Scenario Analysis BSHS/322 The interview process between a clinician and his or her client seems to be the groundwork upon which treatment and healing begins. Dependent on the type of case and diagnosis is presented specific settings‚ techniques‚ and boundaries will be applied to produce the best results. Thus‚ it is imperative for a clinician to fully comprehend how what may appear insignificant in his or her opinion negatively can influence his or her client in the vastest
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Vulnerable Populations Introduction to Human Services‚ BSHS 302 June 21‚ 2010 Introduction Chronic illnesses are disorders that require ongoing care and treatment for much of the patients’ life to manage the illness. Examples of such illnesses are diabetes‚ high blood pressure‚ or heart disease. When discussing chronic mental illness‚ such diseases or disorders would be those that require ongoing treatment and care throughout much of the patients’ life. Examples would be schizophrenia
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Human Service Agency Interview Date: July 11‚ 2010 To: Shelley Kerr‚ LCSW From: RE: Deaconess Cross Pointe I conducted an in person interview at Deaconess Cross Pointe‚ 7200 East Indiana Street; Evansville‚ Indiana 47715. I interviewed Natalie Goffinett‚ who has achieved her Master’s Degree in Social Work‚ and counsel’s children and families at that facility. When setting the appointment to interview Ms. Goffinett‚ I offered her the option to conduct the interview either in person or over the
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Human Service Scenario Analysis BSHS/322 Communication Skills for the Human Service Professional Human Service Scenario Analysis My client is a 32-year-old woman named Sonya. Sonya‘s heritage is multicultural as her mother is Hispanic and Caucasian and her father was Afro-American. Sonya identifies herself as an Afro –American raised by a white middle-class family. Green (2008) states‚ “Historically‚ biracial individuals have been portrayed as lost souls…” (p. 39). Sonya is among a group
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enforcement. Gau and Brunson (2010) indicates that aggressive policing is used by police to control social disorder. However‚ this has created an uprooting with the relationship built between the police and their community. The other four articles discussed within the paper supports Gau’s statement by giving the reader statistical evidence of the damaging effects that have occurred over the years. This paper focuses on the most common form of aggressive policing that causes discrepancies within this
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Yolanda Morrison BSHS/442 September 12‚ 2011 Courtney Bruno Advocacy in the Human Service Field Advocacy in the Human Service Field Advocacy is about assisting people in speaking up for themselves and making sure that their ideas and opinions are heard and understood. An advocate should avoid conflicts of interests with the people that give services to the person that he is assisting. The advocate should stand up for the person as if he is standing up for himself. The five main ways
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CHILDREN WITH AGGRESSIVE BEHAVIOR Introduction There are many perspectives on how children develop aggressive behavior and how this all comes about. The first perspective is the classical theory‚ which relies on utilitarian concepts of reason and free will‚ and is used to explain theory and other modern understandings of aggression and anti social behavior in children. The second perspective is the more modern theory of biological factors‚ such as how biology and brain chemistry can explain
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usage‚ become a social norm for the society. All of this society would have an input into discussions of their community and volunteering would be a requirement for each adult. Volunteering benefits the service as well as the person who is volunteering‚ requiring volunteering in human services‚ religion‚ elderly and youth‚ as well as organizations such as Red Cross‚ United Way and etc. A contribution to a society makes the society better as a whole with offerings of goodness for all. Majority of
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