Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
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What is quality? Quality is a measure of how good and satisfying a product is to the consumer. The ISO standard explains quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." Meaning that the quality of a product/service is defined in matter of the features it presents to the customer and the rate of satisfaction it is providing to its user/consumer. The quality depends not only on its features it depends on the
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Transactional Leader as the word implies business or exchange. Burns‚ 1978‚ opined that a transactional leader is someone who leads though social exchange. It is a process that I simply call trade by batter‚ you do this for me‚ and you get that in return. A politician can be a transactional leader when he seeks to exchange one thing for another i.e. making promises and pulling through with the promises after an election. Also most business leaders are seen as transformational when they give out incentives
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Question 1 – Kaizen Philosophy Kaizen: Basic Concepts and key practices Kaizen is a Japanese philosophy based on gradual but ongoing and never-ending day-to-day improvement approach in all aspects of an organization‚ not only productivity. Literally Kaizen translates to English as “good change”‚ the true meaning of the word is continuous improvement implemented through positive step-by-step changes. For proper functioning Kaizen requires active participation from everybody at all levels in an organization:
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The American documentary 21 Up directed by Michael Apted was released in 1977 and follows the journey of several socially‚ economically and racially diverse children every 7 years till they reach 21. Through the premise of the film it is suggested that what we see of these individuals at the age of 7 is indicative of what we shall see at 21. The Jesuit maxim "Give me a child at seven and I will give you the man"‚ underpins this foundation exploring the impact of a child’s environment on their long-term
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quality management history‚ gurus‚ TQM theories‚ process improvement‚ and organizational ’excellence’ The history of quality management‚ from mere ’inspection’ to Total Quality Management‚ and its modern ’branded interpretations such as ’Six Sigma’‚ has led to the development of essential processes‚ ideas‚ theories and tools that are central to organizational development‚ change management‚ and the performance improvements that are generally desired for individuals‚ teams and organizations. These
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1 Introduction to communication in health‚ social care or children’s and young people’s settings (SHC 21) AC 1.1 1.2 1.3 CHAPTER 1 What you need to know Identify the different reasons people communicate Explain how effective communication affects all aspects of your work Explain why it is important to observe an individual’s reactions when communicating with them AC What you need to do 2.1 2.2 Show how to find out an individual’s communication and language needs‚ wishes and preferences
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www.OnlineExamHelp.com UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS General Certificate of Education Ordinary Level 1123/21 ENGLISH LANGUAGE Paper 2 Reading May/June 2013 INSERT 1 hour 45 minutes READ THESE INSTRUCTIONS FIRST This insert contains the two reading passages. This document consists of 3 printed pages and 1 blank page. DC (LEO) 57477/7 © UCLES 2013 [Turn over www.OnlineExamHelp.com 2 Passage 1 – The Internet 1 One of the most exciting innovations of recent times has
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MOVIE ANALYSIS FINAL Sonja Katzenberger Rasmussen College Author Note: This research is being submitted on Sep‚ 14 2012 for Intro to Communications: G141 The movie 21 stars a young student Ben Campbell who wants to go to Harvard Med to become a doctor but he cannot afford the $300‚000 for tuition. He then is introduced to a card counting group who solve the means the Ben’s financial situation. Ben joins the secret team of card counters on weekend trips to Vegas where they use skills of nonverbal
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Introduction The purpose of the following paper is to explain California’s Proposition 21. This writer will explain the pros and cons about this proposition; as well as what voters voted for when they chose “yes” for this proposition. Research will be done in order to explain what the reasoning for Proposition 21‚ and the changes that occurred when it enacted in the State of California. The following information will be provided as well; prosecution of juveniles in adult court‚ juvenile incarceration
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