report The Service Advantage: How to Identify and Fulfill Customer Needs Karl Albrecht‚ Lawrence J. Bradford. Homewood‚ Ill.: Dow Jones-Irwin HF5415.5 .A43 1990 Summary: According to this book‚ to know your customer is the basis thing for a success business. A good way to learn to do something better is to observe in action those who do it very well. The company who know their customers better than anyone else has more chance to success. In order to know your customers first of all is to know
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tips to deal with office politics By Binu Paul‚ SiliconIndia "One of the penalties for refusing to participate in politics is that you end up being governed by your inferiors‚" said the great Greek philosopher Plato. One may call it the art of diplomacy‚ buttering‚ backbiting‚ earning brownie points etc. But if you want to survive and excel in this highly competitive and complex corporate world‚ you can’t ignore office politics. However‚ it’s an undisputable truth that office politics is in other
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Paperless office The idealized office in which paper is absent because all information is stored and transferred electronically. With the ever-expanding application of computers into business areas as diverse as accounting‚ desktop publishing‚ billing‚ mail‚ and scheduling‚ it seemed in the early 80s that the real paperless office was just around the corner. Ironically‚ just the opposite has transpired. The ease with which computers enable people to print all sorts of documents has created a flood
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Understand the relationship between strategic management and leadership Strategic management refers to the coordination of material‚ human‚ financial and technological resources of an organisation to enable it and all its stakeholders to achieve their stipulated goals in an effectively and efficiently. Leadership is the process of organising‚ supporting and directing the individuals in an organisation with the aim of influencing them to work in pursuit of the goals and missions of an organisation
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Running Head: Strategic Quality Management and Customer Satisfaction Paper Strategic Quality Management and Customer Satisfaction Paper MGT/449 June 20‚ 2011 Ms. Tracy King-Dye Strategic Quality Management and Customer Satisfaction Paper Microsoft Corporation was established in 1975 by Paul Allen‚ and Bill Gates. Microsoft Corporation is a publically traded multinational corporation headquartered in Redmond Washington. Microsoft Corporation develops‚ and manufacturers
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Relationship deterioration is a weakening of the bonds that hold people together. This deterioration may be gradual of sudden and when a relationship breaks up it is usually the more attractive person who leaves. Here are some common causes of relationship deterioration as described by the book: Poor Communication: Clearly inadequate communication is one of the causes of a relationship breakdown. Communication that is excessively critical or unsupportive or disconfirming will create dissatisfaction
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Managing customer perceptions of the business environment for competitive advantage By: Toni Hilton‚ PhD Westminster Business School‚ UK and Warwick Jones‚ PhD University of the West of England‚ UK Journal of Customer Behavior‚ 2010‚ Vol. 9‚ No. 3‚ pp. 265-281 Article Summary Per Bendapudi and Berry‚ the environmental influences consumer behavior but does not influence consumers’ trust. Organizations have to research extent of how their marketing environment creates customers’ perceived behavior
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Along with information technology‚ it can be said that office technology‚ more specifically‚ has had a significant impact on the business community‚ changing the way corporations handle transaction‚ daily tasks‚ and communication. Office technology is generally concerned with programs that deal with information‚ such as word processing‚ data processing‚ graphics‚ desktop publishing‚ and communications (Tansey 31). Most businesses now are supported by what has been called the backbone
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Project: How to Start a Medical Billing Business Modern Medical Management‚ LLC The following is a proposal to start a medical billing business. This opportunity has arisen as a result of my employer‚ Dr. Herbert Rosen’s decision to outsource his medical billing needs. As he has been satisfied with the quality of my work over the past two years‚ he has asked me to handle his billing and will introduce me to additional doctors who have similar objectives at Columbia Presbyterian where he
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March 17‚ 2012 Information Systems Increases Revenue by building Customer Relationships According to a research project completed by CFO Research Services‚ a Senior Vice President of a large U.S-based global services firm stated‚ “The CFO should always allow IT organization to innovate‚ to experiment‚ and [should] understand that there is financial risk associated with innovation. Not every IT investment will have an ROI‚ but allowing IT to be thought leaders is imperative in today’s evolving
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