FRONT OFFICE OPERATION Front office is a business term that refers to a company’s departments that come in contact with clients‚ including the marketing‚ sales‚ and service departments. In the hotel industry‚ the front office welcomes guests to the accommodation section: meeting and greeting them‚ taking and organizing reservations‚ allocating check in and out of rooms‚ organizing porter service‚ issuing keys and other security arrangements‚ passing on messages to customers and settling the
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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country managed firm. Firm specific advantage in its final products. Standardized products manufactured at home. Only the transferable firm specific advantages are taken to the host country‚ meaning that they try to make exporting successful in international markets. No development of location bound firm specific advantages. International projector: Clones home operations into host countries. Knowledge based firm specific advantages are replicated from home country.
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Candidate Name: Okino T. Martin Teacher: Mr. Marshall School: Calabar High School Candidate No.: School Centre No.: 100013_ Territory: Jamaica Contents Page # Introduction………………………………………………………………………………………….....I Acknowledgement……………………………………………………………………………………..II Part 1: Preparation Title of Project………………………………………………………………………………………….1 Objectives/ Aims……………………………………………………………………………………….1 Functions
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1. Define marketing and discuss how it is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be
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------------------------------------------------- Office Equipment Company Case Study ------------------------------------------------- International Management CONTENTS I. SUMMARY II. THE PROBLEM III. ALTERNATIVE SOLUTIONS IV. BEST SOLUTION V. IMPLEMENTATION OF BEST SOLUTION I. Summary The Office Equipment Company OEC was a company that manufactured a wide variety of small office equipment in eight different countries. In one of the‚ El Salvador‚ they encountered the problem
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Memo To: CEO From: Human Resources Director Date: September 9‚ 2012 Re: Employee Benefit Package As requested‚ and after much research and comparison of available benefit packages‚ the following benefit package is recommended to be implemented by the organization‚ and offered to all executive assistants‚ and all other employees. Executive assistants are vital in their role in the organization. The role of the executive assistant is to
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Introduction The term office automation applies to all tools and technique that are useful to office activities which make it probable to process visual‚ written‚ and sound information in computer-aided method. Office automation is proposed to provide elements that make it probable to abridge‚ improve‚ and automate the organization of the activities of a business or a group of individuals. Taking into consideration that businesses require better communication‚ today‚ office automation is not restricted
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IMPLEMENTING RELATIONSHIP MARKETING: THE ROLE OF INTERNAL AND EXTERNAL CUSTOMER ORIENTATION by T.F.J. Steyn*‚ S.M. Ellis** and F.A.A. Musika* *WorkWell: Research Unit for People‚ Policy & Performance School of Entrepreneurship‚ Marketing and Tourism Management Potchefstroom Campus North West University[1] **Statistical Consultation Service Potchefstroom Campus North West University Paper presented at the European Institute for Advances Studies in Management (EIASM) Workshop on
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An investigation of the effectiveness of the auditing procedures used in the accounting office at the Portland Parish Council. Name Page Acknowledgement 1 Title 2 Aims 3 Functions 4 Letter of Correspondence 5 Methodology 6 Questions Asked 7 Schedule of Activities 8 Regulations and Policies 9 Report 10-11 Office Equipment 12 Interview questions 14 Business Form 15 Bibliography 16
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