Infosys BPO- Operation strategy case analysis Table of Contents Introduction 3 Problem Analysis 3 Possible solutions 4 Case 1 : Dedicated resources for each queue 4 Case 2 : Common pool of resources for each stage 5 Case 3 : Dedicated resources for simple and complex processes 6 Case 4 : Common pool of all queues 6 Observations 7 Assumptions 7 Pricing strategy 8 Productivity Improvement Estimation 8 Recommendations 9 Action Plan 9 Introduction Indian BPO industry
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Overview: The globalization of the economy and the liberalization of the trade markets have formulated new conditions in the market place which are characterized by instability and intensive competition in the business environment. Competition is continuously increasing with respect to price‚ quality and selection‚ service and promptness of delivery. Removal of barriers‚ international cooperation‚ technological innovations cause competition to intensify. All these changes impose the need for organizational
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Ege’s Business- to- business market Ege differentiates its customers to “residential” and “contract”. (Strategy 2009). Residential customers are the retailers who buy carpets and resale them to the end customers (actual persons). Ege’s clients consist of the big chains such as Garant‚ Tæppeland. They have shops in more than 50 cities in Denmark‚ which covers the biggest part the country (garant.nu‚ taeppeland.dk). This is why ege’s carpets reach a lot of customers. The resellers have a close
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purpose of this chapter? •€€€€€€€€€How sections constituting this chapter? 3.2 Unit of analysis & sampling strategy •€€€€€€€€€Who was your target sample or respondents and why? •€€€€€€€€€How did you sample or recruit the respondents? Probability versus non-probability sampling? •€€€€€€€€€How many people did you recruit and why? •€€€€€€€€€Refer to journal articles to understand how to decide a sampling strategy. 3.3 Research design •€€€€€€€€€Which research method did you use and why? Qualitative
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Case Study 1 Introduction Since KFC opened the first outlet in Beijing in 1987‚ the fast-food giant has occupied its dominant position in China(Bell and Shelman 2011). As KFC expands rapidly in China‚ it formulates specific strategy aiming to Chinese customers and accomplishes unprecedented success. Among all the strategies‚ the localization strategy and the different operation management contribute significantly. While analyzing such strategies‚ benefits and weakness both emerge and some questions
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Wal-Mart Strategy Analysis What are the key activities that Wal-Mart uses to create competitive advantage over its competitors? * Merchandising – Wal-Mart tailored merchandise offering to local markets through traiting to track product movements and focus on selling products that are higher in demand. Store managers were also given more latitude in setting prices to meet local market conditions. * Store Operations – Wal-Mart chose to build a store at a location where it could be expanded
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Case: America Online Inc.‚ Topic: Strategy Analysis Prior to 1995‚ AOL was so successful in the commercial online industry relative to its competitors CompuServe and Prodigy primarily because of its pricing rate structure which was the easiest for customers to understand and plan for ahead of time. CompuServe and Prodigy offered the same pricing as AOL for its standard service‚ but‚ charged additional fees for premium services and downloading which made it more difficult for customers
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CASE FOR ANALYSIS 1 CASE FOR ANALYSIS – Case 1 Kinko’s New Operating Structure Kinko’s Inc. was the largest retailer of copying stores‚ but it had to change its operating structure in response to competitive pressures from Quick Copy and OfficeMax. Kinko’s had an informal management process and difficulty managing growth. The founder‚ Orfalea‚ used franchising to launch growth‚ but this approach did not assist Kinko’s in controlling costs or improving customer service. Consultants recommended
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Automotive strategies in Korea‚ Malaysia and Thailand ---- A good example of different approaches to creating competitive advantage Prepared by: Jingting Wang__________ Advisor: Dr Barry Unger_ _____ Date: Oct. 20 2012 Abstract This paper will analyze the automotive industry in three countries‚ Korea‚ Thailand and Malaysia. Each country will be analyzed through the aspects of goals of their strategy‚ the long and short
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Abstract Blue Ocean strategy is a consistent pattern of strategic thinking behind the creation of new markets and industries where demand is created rather than fought for and the rule of competition is irrelevant. This paper proposes a methodology to implement the Blue Ocean Strategy in a privately owned Malaysia industrial firm struggling in a very competitive market using different tools and techniques such as value curves‚ strategy canvas‚ six path method‚ four actions framework. The results
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