management has transferred its focus from internal performance such as production to external interests such as satisfaction and customers’ perception of service quality. Based on this traditional definition of service quality‚ Parasuraman‚ Zeithaml‚ and Berry (1985) developed the "Gap Model" of perceived service quality. This model has five gaps: Gap 1. Consumer expectation - Management perception gap Gap 2. Management perception - Service quality specification gap Gap 3. Service quality specifications
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The Six Forces Model developed by Porter is a tool that determines the competition level in any industry and the attractiveness of the industry. The six Forces are: • Competition – this parameter is determined by the number of the competitors and their aggressiveness. If in your industry you have many competitors‚ and your competitors might be drawn into price wars‚ this will cause the profit rate to drop towards a competitive level (perfect competition) • New Entrants – if your industry is highly
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Situation/Market Analysis Market Size: * 33‚946‚600 sports footwear sold in 2010 for a total of $ 2‚538.4M * 19‚149‚200 men’s sports footwear sold in 2010 for a total of $ 1‚363.9M * 14‚797‚400 women’s sports footwear sold in 2010 for a total of $ 1‚174.5M Market Growth: Global sports footwear: * 46.8% volume growth from 05-10 and 2.1% from 09-10 * 46.7% value growth from 05-10 and 3.3% from 09-10 Men’s sports footwear: * 65.6% volume growth from 05-10 and
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Porters 5 Forces Analysis of Apple ltd. 1. Industry Competitors There are a number of competitors for apple products on the market today. Android phones are in direct competition with i-phones‚ Microsoft software and operating systems are in direct competition with Apple’s Mac brand. Samsung is their major competitor in production of hardware such as smart phones‚ tablets and laptops. To respond‚ Apple has found a way to re-engineer a number of products focussing on design and usability to increase
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sure their food is safe to eat: supplier interventions‚ advanced tools to eliminate pathogens‚ framer supply training‚ and enhanced restaurant procedures. Last‚ intense competition could have a long term effect on Chipotles future outlook. Porters Five Forces model is an excellent illustration of how the competitive landscape of a company is impacted by competitive rivalry. Consumers are growing weary of Chipotles basic menu and high prices; the company will have to invest more in advertising and offer
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Table of contents BMW: case study analysis Q1: Business environment and main trends in 2004 The global car market started decline in 2003‚ led by market falls in North America and Western Europe. Other regions of the world led by East Asia are seeing further car market expansion in 2003. In 2004‚ projections for livelier economic growth underpin the resumption of car market growth in Western Europe and North America. (Langley 2004‚ p691-711) Although the more stringent laws can eat away at
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External Environment Five Forces Analysis – Luxury accessories Force Threat level (high or low) The Threat of Substitutes High Substitutes include: Counterfeiters‚ Not using luxury accesories High Power of Buyers High Many buyers relative to rivals? Yes -> Low Need the item? No -> High Have all the information? Yes ->High Lots of substitutes? Yes ->High Product performance is critical? Yes ->High Product differentiation is possible? Yes->Low The Threat of Entrants High‚ but not
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Mid-Term Assignment Porter’s Five Forces Analysis for Microsoft Lillian D. Anderson Strayer University Prof. Ghodfrey Ekata Information Systems for Decision Making - CIS 500 July 24‚ 2011. Abstract Our company is a small investment company that specializes in technology investments. The company has a significant amount of capital invested in Microsoft. We were made aware that a new company by the name of Strayer Holdings has just released an operating system that plans to
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.................5 Business Model .............................................................................................................................6 Competitive Analysis........................................................................................................................7 Overview..........................................................................................................................................7 Porter’s Five Forces.............................
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The twelve year return-on-equity data for the Tobacco Industry of 27.9% is substantially above the all-industry average of 14.1% given in the Business Week data. Examining Porters five forces reveals the keys to the Tobacco industries superior profit performance. The price customers are willing to pay for a product depends‚ in part‚ on the availability of substitutes. The absence of close substitutes in the case of cigarettes means that consumers are comparatively insensitive to price increases
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