2. Describe the training process. What are the different training and development techniques used by firms? Answer:- Training: In HRM training usually refers to teaching operational or technical employees how to do the job for which they were hired. Development: Development refers to teaching managers and professionals the skills needed for both present and future jobs. Training process : - Types of management training for employees can fall under a number of primary categories. Well-planned
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CASE 2 FOUR CUSTOMERS IN SEARCH OF SOLUTIONS OVERVIEW Four telephone subscribers from the same street in a suburb of Toronto complain individually to Bell Canada about a variety of different problems. Is there more to each problem than might appear on the surface? Does it offer Bell a marketing opportunity? TEACHING OBJECTIVES • Provoke a discussion of the potential underlying causes of consumer complaints. • Highlight the fact that complaints are often opportunities in disguise‚
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In the article entitled “The Case for Torture” published by Newsweek in 1982‚ Michael Levin argues that the use of torture as a means to save lives is justifiable and necessary. Beginning with very general premises‚ Levin draws a series of hyperbolic cases where torture might be justifiable so as to set precedents for the justification of torture in more “realistic cases.” However‚ the author never fully defines the boundaries and conditions behind his premises and suggests that disregarding civil
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Marketing Metrics DELAWARCA CASE Summary Delwarca Software’s remote support unit is having issues with its customer service performance. The long waiting times for calls are the predominant cause for customer dissatisfaction. Jack McKinnon is concerned with the impact of customer dissatisfaction on the growth rate of the company. The challenge for Jack McKinnon is to find out a solution for decreasing the long wait times on calls without investing much
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The case of Levi Strauss (1) Who doesn’t know Levi’s‚ the American blue jeans icon known all over the world? Today‚ Levi’s is one of the world’s largest brand-name companies in the blue jeans and casual pants markets. Its products are sold under the Levi’s‚ Dockers and Levi Strauss Signature brands. While Levi’s conveys an image of quality and innovation‚ the brand is mostly recognized for its status as the original pioneer brand among international customers. With sales in more than 100
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A09-04-0012 Wal-Mart Stores Inc.: Dominating Global Retailing Mr. Lee Scott could afford the look of confidence. He had just spoken to investment analysts about the phenomenal results from the second quarter of 2003. Despite the general weakness in the world economy and the uncertain environment that prevailed‚ Wal-Mart had reported sales growth of 11%‚ amounting to $6.4 billion. The company’s associates were indeed doing the Wal-Mart cheer in faraway places like Germany‚ South Korea‚ China
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Madoff Securities Case Choukri Alaoui Liberty University Madoff Case Summary On December 11‚ 2008‚ Madoff was under arrest by federal agents and charged in a twenty years securities scheme that was the largest fraud in the history of Wall Street. On March 12‚ 2009‚ he pleaded guilty to all the federal charges filed against him counting securities fraud‚ money laundering and perjury. He had been one of the most valued financiers in Wall Street up to this scheme. He was nothing but another individual
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Facts: The Negro plaintiffs in these cases were denied admission schools attended by the white children under the laws requiring or permitting segregation according to race. All the court adhered to the “separate but equal” doctrine and held that the plaintiffs were not admitted to the white schools (except for the plaintiff in the Delaware case). In the instant cases‚ the plaintiffs contend that segregated public schools are not “equal” and they are deprived of the equal protection of the laws.
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Pepsi Cola Products Philippines‚ Inc. (petitioner) v. Honorable Secretary of Labor (respondents) 1. Facts: a. June 1990: The Pepsi-Cola Employees Organization-UOEF (Union) filed a petition for certification election with the Med-Arbiter seeking to be the exclusive bargaining agent of supervisors of Pepsi-Cola Philippines‚ Inc. (PEPSI). i. Med-Arbiter granted this stating that PCEU-UOEF was an affiliate of Union de Obreros Estivadores de Filipinas (or the Federation) with two (2) rank and file
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Case #4 Fighting Grime (Clorox Company) This is a fun case in that it involves branded products that students will recognize yet probably do not associate with Clorox. A good way to introduce the case could be to bring in product samples or show the brand names of their many products and ask students what they have in common? The case is short and vivid and can be assigned ahead or simply read in class. It is an easy case to grasp quickly yet provides some very clear examples of strategic
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