Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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overdue for a period of more than 90 days in respect of other accounts. NPAs affect the operational efficiency which in turn affects profitability‚ liquidity and solvency position of banks. While gross NPA reflects the quality of loans made by banks‚ net NPA shows the actual burden of banks. Any loan on which interest or principle installment is not paid for more than 90 days would be reckoned as NPA. NPAs affect the economy both at the macro level and micro level. At the macro level‚ alarming degrees
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EXECUTIVE SUMMARY This report provides a view on operations of SAINSBURY’S ‚ the third largest supermarket chain across United Kingdom. SAINSBURY’S ‚ in spite of being the longest standing retail chain has been facing stiff competition from rivals like TESCO ‚ MORRISONS. The competitors seemed to have developed at a faster pace since SAINSBURY’S has been through a difficult time in recent years and TESCO is now twice the size in terms of turnover. Matter of analysis in terms of SAINSBURY’s supermarket
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difficult operating conditions in the business environment. This essay seeks to give a general understanding of operations management framework‚ also evaluate the contribution of performance measurement to the effective and efficient management of operations. The activity of managing the resources and the processes which are used to produce and deliver goods and services is known as the operations management (Slack and Lewis‚ 2002‚ p.4). It is the systematic design‚ and control of processes that are used
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Source: Honda Motor Company Introduction If any operation wants to understand its strategic contribution it must answer two questions. First‚ what part is it expected to play within the business - that is‚ its role in the business? Second‚ what are its specific performance objectives? Both these issues are vital to any operation. Without an appreciation of its role within the business‚ the people who manage the operation can never be sure that they really are contributing to the long-term success
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Project 1: 1. 2. 3. 4. 5. 6. 7. 8. 9. Do you consider that your organisation is prepared to take risks in order to succeed? I do believe that my organisation is prepared to take risks in order to succeed. We continually strive to grow our organisation with new ideas and incentives. Growth does not occur without risk or change. Why is the concept of risk essential to change‚ innovation and the marketplace success of organisations? The concept of risk in essential to change‚ innovation and
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Brian Ly Mrs. Baker English 4 14 November 2014 I Pledge The Net Neutrality Debate The Internet has always been thriving with innovation. These innovations have integrated themselves into the daily lives of people everywhere. Innovations‚ such as YouTube and Twitter have become a huge part twenty-first century living. However‚ the period of innovation on the Internet may be coming to an end unless something is done. The Federal Communications Commission’s (FCC) proposal‚ as of May 15‚ 2014‚ potentially
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Google+Search Functions and Activities of Operations Management August 11th‚ 2009Leave a commentGo to comments Operations management involves the management of human‚technology and system resources.The operations management functions‚like in other management disciplines‚ include planning‚directing‚organizing‚staffing‚motivating and controlling to achieve the set organizational goals. In addition to the above management functions operation managers perform many other activities as given
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URGENT: NET NEUTRALITY ALERT! Net neutrality‚ which affects you every day‚ is about to be ended—and we need to save it. Net neutrality is the principle that allows you to communicate freely online. It prohibits internet service providers from slowing down‚ speeding up‚ or blocking the content you want to see and use. It protects free speech. It is the standard for current internet. Losing net neutrality would be a big deal. The internet‚ rather than being the innovative and free platform that
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stores. Operations Strategy “In many companies‚ the key to success is often an operations-based advantage. Superior operations effectiveness not only serves to buttress a company’s existing competitive position‚ but‚ when based on capabilities that are embedded in the company’s people and operating processes‚ is inherently difficult to imitate.” --R. H. Hayes and D. M. Upton‚ “Opeations-based Strategy.” California Management Review‚ Summer‚ 1998. McDonald’s utilizes an excellent operations strategy
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